Daoud Kamara
London
Summary
Experienced IT professional with expertise in Windows 10/11 administration, hardware diagnostics, and component replacement. Proficient in networking fundamentals including TCP/IP, DNS, and DHCP. Skilled in using Cisco Packet Tracer and Microsoft 365 applications such as Outlook, Teams, and OneDrive. Adept at providing end-user support, technical troubleshooting, and implementing Microsoft Active Directory. Familiar with ITIL-aligned support concepts and ticketing systems. Basic knowledge of Python and SQL enhances ability to document and track assets effectively. Committed to leveraging technical skills to optimise IT operations and support organisational goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
JUNIOR CHEF DE RANG
Townhouse 22
London
11.2024 - 01.2026
- Supported POS and PDQ systems during service, identifying faults and escalating issues to minimise downtime
- Maintained accurate digital records, checklists, and shift documentation
- Communicated clearly with technical and non-technical staff under time pressure
- Balanced multiple priorities in a fast-paced environment, mirroring live IT support workflows
COMMIS WAITER
ROKA Restaurant
London
01.2023 - 08.2024
- Assisted with troubleshooting POS hardware and connectivity issues
- Worked cross-functionally with management and support teams
- Developed strong customer service and communication skills applicable to IT support roles
- Handled customer complaints professionally, ensuring swift resolution.
- Managed food and beverage orders effectively, enhancing customer satisfaction.
- Trained new staff members to maintain quality service standards.
IT Support Volunteer
Marie Sinneh Shipping
London
02.2021 - 09.2022
- Provided prompt assistance to staff for resolving IT-related issues.
- Assisted in new software implementation projects, resulting in improved productivity.
- Enhanced network security with the installation of updated antivirus software.
- Performed back-up procedures regularly, protecting valuable information.
- Ensured smooth operations with routine system maintenance tasks.
- Assisted with Windows Desktops, Laptops, Printers and email issues
- Supported user accounts and access queries
- Troubleshooted connectivity and basic system issues
Purchasing Assistant
Inspiral Visionary
02.2018 - 01.2019
- Supported Day to day purchasing operations using internal systems and spreadsheets
- Assisted Staff with system related queries data entry issues and process clarification
- Worked with digital records, invoices and supplier information ensuring accuracy and consistency
- Identified and corrected data errors, escalating issues where required
- Gained exposure to business systems, workflows and user support in a professional environment.
Education
Bootcamp - IT Support and Infrastructure Fundamentals
Just IT
10.2025 - 12.2025
BTEC LEVEL 3 EXTENDED DIPLOMA - COMPUTING DDM
Petchey Academy
09.2019 - 07.2021
GCSES ACHIEVED - GRADES 9-5 Including English and Maths
Petchey Academy
London 06.2014 - 06.2019
Skills
- Windows 10/11 administration & troubleshooting
- Hardware diagnostics
- Upgrades & component replacement Networking fundamentals
- TCP/IP IPv4/IPv6
- DNS DHCP
- Cisco Packet Tracer
- Microsoft 365
- Outlook Teams
- OneDrive User support
- Ticketing systems ITIL-aligned support concepts
- Basic Python SQL
- Documentation Asset tracking
- End-user support
- Technical troubleshooting
- Microsoft active directory implementation
Certification
- Cisco Networking Essentials
- Introduction to IoT
- Cisco Networking Technician
- CompTIA A+ (Self Study - Expected 2026)
- AZ-900 (Expected 2026)
- Microsoft 365 Fundamentals
CUSTOM SECTION
- Custom PC building and configuration (hardware compatibility, OS setup, fault diagnosis)
- Home labs using Cisco Packet Tracer to simulate networks and troubleshoot connectivity
- Continuous self-learning through CompTIA A+ study and Microsoft learning online.
Custom
References available upon request
Timeline
Bootcamp - IT Support and Infrastructure Fundamentals
Just IT
10.2025 - 12.2025
JUNIOR CHEF DE RANG
Townhouse 22
11.2024 - 01.2026
COMMIS WAITER
ROKA Restaurant
01.2023 - 08.2024
IT Support Volunteer
Marie Sinneh Shipping
02.2021 - 09.2022
BTEC LEVEL 3 EXTENDED DIPLOMA - COMPUTING DDM
Petchey Academy
09.2019 - 07.2021
Purchasing Assistant
Inspiral Visionary
02.2018 - 01.2019
GCSES ACHIEVED - GRADES 9-5 Including English and Maths
Petchey Academy
06.2014 - 06.2019