Danyell Dugmore
Birmingham,West Midlands
Summary
Reliable and customer-focused individual with strong communication and problem-solving skills, coupled with a friendly and approachable demeanour. Proficient in managing point-of-sale systems and providing exceptional customer service. Eager to contribute to positive shopping experience and drive sales.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Volunteer youth worker
St Francis Youth
Birmingham, West midlands
10.2024 - Current
- Assisted in facilitating engaging activities to promote teamwork and social skills among youth.
- Supported the development of educational programmes aimed at enhancing personal growth and leadership qualities.
- Developed and maintained positive relationships with participants, creating welcoming and inclusive environments.
- Provided emotional support to aid in the mental well-being of children.
- Provided mentorship for personal growth and development of life skills.
- Established a safe, inclusive environment, promoting diversity and respect.
- Fostered good behaviour through positive reinforcement techniques.
- Coordinated outdoor events to foster team-building and cooperation amongst participants.
- Encouraged participation and engagement in planned activities.
- Role modelled positive behaviour and interpersonal skills.
- Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
- Welcomed new and returning clients, cultivating inclusive space.
Club welfare officer
Beeches Judo Kwai
Birmingham, west midlands
09.2024 - 09.2027
- Assisted in promoting welfare initiatives by collaborating with various club members.
- Organised workshops and events aimed at enhancing community engagement and support.
- Facilitated communication between club members to address welfare concerns and feedback.
- Participated in training sessions to learn effective strategies for promoting member wellbeing.
- Facilitated fundraising initiatives for financial sustenance of the club activities.
- Fostered good relationships with clients through empathetic communication.
- Handled sensitive information confidentially to maintain client trust and privacy.
- Attended professional development training sessions enhancing knowledge base in the field of welfare services.
- Established and maintained working relationships with clients based on trust and non-judgement.
Education
BSc Psychology and childhood studies - Psychology
Newman University
Birmingham 09.2022 -
Diploma of Higher Education - Psychology and Criminology
Bournville College
Birmingham 09.2020 - 07.2021
GCSEs -
Bournville College
Birmingham 09.2019 - 07.2020
BTec Level 2 - Applied Science
Bournville College
Birmingham 09.2019 - 07.2020
Skills
- Strong communication & interpersonal skills
- Mental health awareness & safeguarding expertise
- Organisation & teamwork
- Empathy, patience & resilience
- Confident working with children, families & communities
- Relationship building with customers
Affiliations
- Judo
- Jujitsu
- Volunteering for the British Judo at competitions
Certification
· Safeguarding & Child Protection
· Mental Health First Aid
· Time to Listen
· Adults at Risk (CPD Training)
· Child Sexual Abuse Awareness
· Qualified Timekeeper (British Judo)
Contest Recorder (British Judo)
References
References available upon request.
Timeline
Volunteer youth worker
St Francis Youth
10.2024 - Current
Club welfare officer
Beeches Judo Kwai
09.2024 - 09.2027
BSc Psychology and childhood studies - Psychology
Newman University
09.2022 -
Diploma of Higher Education - Psychology and Criminology
Bournville College
09.2020 - 07.2021
GCSEs -
Bournville College
09.2019 - 07.2020
BTec Level 2 - Applied Science
Bournville College
09.2019 - 07.2020
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