Danyal Majeed
Burnley,Lancashire
Summary
Dynamic and ambitious professional with extensive skills in customer service, team management, and hospitality business management. Proven ability to work under pressure while maintaining excellent communication skills and confident decision-making. Expertise in brand promotion, complaint management, sales techniques, and staff training. Committed to delivering exceptional service and fostering a productive work environment. Career goal: To leverage leadership skills and industry knowledge to drive business growth and enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Part time Aroma Asian Restaurant
Burnley, Lancashire
09.2021 - 10.2024
- In 2021, following 5 years at Aroma I stepped up into a more senior role
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Managed daily operations for smooth restaurant functioning.
- Implemented new menus, improved dining experience.
- Streamlined staff rotas to optimise efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Ensured compliance to health and safety regulations for safe dining environment.
- Innovated promotional strategies, raised brand awareness in local community.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Completed accurate end-of-day financial routines for cash and card transactions.
Social Media Manager
Freelance Aroma Asian Restaurant
Burnley, Lancashire
01.2020 - 10.2024
- Developed engaging online content for improved customer interaction.
- Boosted customer engagement with effective management of all social media platforms.
- Enhanced digital presence through the creation of compelling visual designs.
- Ran successful promotional campaigns to raise product awareness.
- Responded to comments, messages and feedback to build brand activity profiles.
- Engaged paid and unpaid online marketing opportunities to reach new and target audiences.
Waiter
Part time Aroma Asian Restaurant
Burnley, Lancashire
09.2016 - 10.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Maintained knowledge of menu items, leading to accurate order taking.
- Accommodated special dietary requests, enhancing customer dining experience.
- Explained dish components clearly to inform customers' decisions.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Accurately took orders, making menu recommendations as appropriate.
Administrative assistant intern
Regal Foods Products Group Plc
Bradford
01.2024 - 05.2024
- Supported accurate record-keeping with proficient data entry skills.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Documented financial transactions in SAGE and classified each with correct code.
Education
Bachelor's degree - Business Studies
Edge Hill University
Ormskirk, Lancashire 09/2022 - 06/2025
A-Levels - Sociology, Business Studies & Geography
Burnley College
Burnley, Lancashire 09/2020 - 06/2022
GCSE's -
Blessed Trinity RC College
Burnley, Lancashire 09/2014 - 06/2019
Skills
- Ability To Work Under Pressure
- Ambitious
- Committed
- Communication Skills
- Confident
- Decision Making
- Fast Learner
- Efficient organiser
- Brand promotion knowledge
- Complaint management
- Sales techniques
- Staff training
- Hospitality business management
- Customer Service
- Staff supervision
- Team Management
- Leadership Skills
- Excellent Telephone Manner
- Helping And Advising Customers
- Cash Handling
- Decisive decision-making
Certification
- Basic Fire Safety Awareness, 03/2024
- North West Customer Experience of the Year, English Curry Awards, 10/2023
- Level 2 Food Hygiene & Safety - All Sectors, Food Safety at Work, 10/2022
- Travellers Choice Award, Tripadvisor, 10/2022 & 10/2024
- Domestic Abuse Awareness, Burnley College, 11/2021
- Awareness Training - Safeguarding, Burnley College, 10/2021
- North West Most Wanted Restaurant of the Year, English Curry Awards, 10/2021
- Travellers Choice Award, Tripadvisor, 07/2021
- Certificate of Junior Black Belt, Nippon Dai Ju Jitsu, 05/2016
Languages
Urdu
Fluent
References
References available upon request.
Timeline
Administrative assistant intern
Regal Foods Products Group Plc
01.2024 - 05.2024
Restaurant Manager
Part time Aroma Asian Restaurant
09.2021 - 10.2024
Social Media Manager
Freelance Aroma Asian Restaurant
01.2020 - 10.2024
Waiter
Part time Aroma Asian Restaurant
09.2016 - 10.2024
- Basic Fire Safety Awareness, 03/2024
- North West Customer Experience of the Year, English Curry Awards, 10/2023
- Level 2 Food Hygiene & Safety - All Sectors, Food Safety at Work, 10/2022
- Travellers Choice Award, Tripadvisor, 10/2022 & 10/2024
- Domestic Abuse Awareness, Burnley College, 11/2021
- Awareness Training - Safeguarding, Burnley College, 10/2021
- North West Most Wanted Restaurant of the Year, English Curry Awards, 10/2021
- Travellers Choice Award, Tripadvisor, 07/2021
- Certificate of Junior Black Belt, Nippon Dai Ju Jitsu, 05/2016
Bachelor's degree - Business Studies
Edge Hill University
09/2022 - 06/2025
A-Levels - Sociology, Business Studies & Geography
Burnley College
09/2020 - 06/2022
GCSE's -
Blessed Trinity RC College
09/2014 - 06/2019
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