D’Antoni McNeil
Sutton Coldfield,west midlands
Summary
Professional with over 8 years of experience in customer service, retail, warehouse, and administrative roles, including NHS support. Proven ability to communicate effectively and maintain high attention to detail in fast-paced environments. Expertise in managing sensitive data, coordinating logistics, and ensuring exceptional service standards. Seeking a long-term position in retail, warehousing, or administrative support.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer service manager
Pure Essence Greetings
Birmingham
02.2023 - Current
- Handled multi-channel customer queries (phone, email, live chat)
- Processed orders, returns, and coordinated with warehouse for resolutions
- Trained and supported new staff on systems and service standards
- Maintained digital records and resolved escalations professionally
- Liaised with suppliers to ensure smooth fulfilment operations
Administrative Assistant – NHS (Temp Contract)
NHS Foundation Trust
Birmingham, West Midlands
03.2022 - 01.2023
- Managed patient records, scheduling, and email/phone enquiries
- Entered confidential data accurately into NHS systems
- Provided admin support including filing, scanning, and updating logs
Warehouse Operative
Holland & Barrett
Burton-on-Trent, Staffordshire
04.2020 - 02.2022
- Picked, packed, and labelled stock for nationwide dispatch
- Followed warehouse safety procedures and maintained cleanliness
- Managed stock intake and assisted in weekly inventory counts
Customer service supervisor
Ladbrokes Coral
Birmingham
08.2017 - 01.2020
- Delivered customer support and resolved account or betting queries
- Operated tills and managed store procedures during peak hours
- Trained junior staff and received Employee of the Month recognition
Sales Assistant
H&M
Birmingham
05.2015 - 06.2017
- Assisted customers and handled transactions at till
- Restocked floor and maintained visual presentation standards
- Supported delivery processing and stock rotation
Education
Diploma of Higher Education - BTEC Level 2/3 Certificate in Business Administration
South & City College
Birmingham 09.2015 - 06.2018
5 A-C GCSE’s - English, Science, Mathematics, Business Studies, ICT
Q3 Academy
Birmingham 09.2010 - 06.2015
Skills
- Data entry & accurate record keeping
- Microsoft Office & email communication
- Customer service & complaint handling
- CRM & system navigation
- Stock replenishment & till operation
- Product display & merchandising
- Order picking & packing
- Inventory control & stock checks
- Attention to detail
- Fast learner & adaptable
- Reliable under pressure
- Team player with initiative
Certification
- Health & Safety Level 2
- Manual Handling
- First Aid at Work
- Customer Service Certificate
- BTEC in Business
Affiliations
- Fitness & Gym Training
- Tech & Automation
- Personal Development
- Volunteering
- Creative Writing & Journaling
- Problem Solving Games
Accomplishments
- Employee of the Month – Recognised for exceptional performance and customer service at Ladbrokes Coral
- Recognised for Outstanding Customer Service – Frequently praised by managers and customers for professionalism and issue resolution
- Exceeded Daily Warehouse Targets – Consistently met or surpassed productivity goals at Holland & Barrett
- Trained & Supported New Staff – Trusted to onboard and guide new team members in retail and customer service roles
- Maintained 100% Accuracy in Admin Tasks – Ensured sensitive patient records were handled with precision in NHS admin role
- Adapted Quickly to New Systems & Procedures – Mastered internal tools and workflows independently, across multiple roles
Timeline
Customer service manager
Pure Essence Greetings
02.2023 - Current
Administrative Assistant – NHS (Temp Contract)
NHS Foundation Trust
03.2022 - 01.2023
Warehouse Operative
Holland & Barrett
04.2020 - 02.2022
Customer service supervisor
Ladbrokes Coral
08.2017 - 01.2020
Diploma of Higher Education - BTEC Level 2/3 Certificate in Business Administration
South & City College
09.2015 - 06.2018
Sales Assistant
H&M
05.2015 - 06.2017
5 A-C GCSE’s - English, Science, Mathematics, Business Studies, ICT
Q3 Academy
09.2010 - 06.2015
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