DANNY WARREN
FELIXSTOWE,SUFFOLK
Summary
Results-driven professional with proven expertise in team supervision, time-management, and leadership skills. Adept at delivering exceptional customer service and fostering sales growth through strategic motivation and guidance. Committed to achieving organisational goals while cultivating a collaborative and high-performing work environment.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
team leader
Co-op
02.2024 - 01.2025
- Motivating the team
- Delegating tasks
- Providing good customer service
- Date code
- Ensuring store is trading legally
- Undertaking interviews
- Stock management
handyman
Kier group
Felixstowe, Suffolk
09.2023 - 02.2024
- Building structures on site
- Fixing/repairs
- Determined tools and equipment needed to complete maintenance and repair jobs quickly.
- Politely interacted with members of public, providing information and advice where appropriate.
- Went above and beyond to provide timely, reliable and friendly service.
Business owner
DC clean LTD
Ipswich, Suffolk
06.2021 - 09.2023
- Built strong client relationships, led to repeat business and referrals.
- Managed daily operations to ensure smooth running of the business.
- Identified new business opportunities to increase revenue.
- Devised budget plans, ensured financial stability of the business.
- Delegated tasks efficiently to maximise productivity.
plumber
Thames water
01.2023 - 09.2023
- Attending business's
- Taking meter readings
- Installing/exchanging new meters
- Providing good customer service
plumber
AP laflin
03.2020 - 12.2022
- Installing boilers
- Bathroom fitting
- Repairing leaks
- Installed water supply systems, discharge pipes and sanitary fixtures.
- Completed jobs on schedule, meeting client deadlines.
- Ensured customer satisfaction by delivering high-quality plumbing services.
sales
Day2Day stationery
Hornchurch, Havering
08.2018 - 03.2020
- Dealing with customers (potential customers) over the phone
- Taking orders over the phone
- Set challenging targets to drive sales growth
- Worked closely with sales team to align inventory levels with projected sales forecasts.
- Introduced new sales tactics to boost sales
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Sales
DG solutions
City of London
01.2015 - 08.2018
- Booking appointments with customers
- Quoting customers
- In charge of a small team
- Achieved monthly sales targets consistently and accurately forecasted anticipated sales.
- Drove revenue growth with innovative sales strategies.
- Promoted new products or sales initiatives enthusiastically, enhancing overall sales efforts.
Education
BTEC First Diploma - Media level 2
Havering College
09.2009 - 07.2010
NVQ Level 1 - Barbering
Redbridge College
01.2012 - 02.2012
OCR level 1 - Plumbing & Plastering
Trades Skills Academy
CITY & GUILDS NVQ - plumbing level 2
Havering College
level 2 - music technology
Training Skills Academy Group
level 2 - customer service (RGF)
Highfield Qualifications
FAA level 3 award - emergency first aid at work (RQF)
door supervision & frontline security - (SIA)
Security Industry Authority
level 1 - undefined
Cskills (NOCN)
Skills
- Team supervision
- Time-management
- Leadership skills
- Customer Service
- Sales motivated
References
- Nial, Vision Personnel, 07957768126, 01277811906, visionpl.com
- Vincent Nicholson, Store Manager, Co-op, 07484790716, nicvinnie@hotmail.com
Affiliations
- Mountain biking
- Football
- Hiking
- Paddleboarding
- Surfing
- Helping others
- Self improvement
Certification
level 2 in customer service (RGF)
Languages
English
Advanced
Timeline
team leader
Co-op
02.2024 - 01.2025
handyman
Kier group
09.2023 - 02.2024
plumber
Thames water
01.2023 - 09.2023
Business owner
DC clean LTD
06.2021 - 09.2023
plumber
AP laflin
03.2020 - 12.2022
sales
Day2Day stationery
08.2018 - 03.2020
Sales
DG solutions
01.2015 - 08.2018
NVQ Level 1 - Barbering
Redbridge College
01.2012 - 02.2012
BTEC First Diploma - Media level 2
Havering College
09.2009 - 07.2010
OCR level 1 - Plumbing & Plastering
Trades Skills Academy
CITY & GUILDS NVQ - plumbing level 2
Havering College
level 2 - music technology
Training Skills Academy Group
level 2 - customer service (RGF)
Highfield Qualifications
FAA level 3 award - emergency first aid at work (RQF)
door supervision & frontline security - (SIA)
Security Industry Authority
level 1 - undefined
Cskills (NOCN)
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