Danny McGuigan
Cowdenbeath,Fife
Summary
A detail-oriented professional with experience in preparing end-of-year accounts and VAT return submissions. Proficient in using Sage 200, Sage 50, and Peoplesoft for financial management, alongside expertise in machine games duty calculations.
Demonstrates strong organisational skills and administrative capabilities, complemented by a solid background in customer service and phone etiquette. Skilled in cash handling and adept at utilising several PMS systems including Opera, Protel Air, StaynTouch, and Reslynx. Career goals include leveraging financial acumen to enhance operational efficiency, who is available to start as soon a required
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work history
Receptionist
The inveraray inn
Inveraray, Argyll and Bute
10.2025 - 12.2025
- I was working as a hotel receptionist part of my role is to welcome guest to the hotel and to check them in and check them out.
- We also dealt with all our own guest reservation bookings as well as function bookings. I was the first point of contact for all hotel guests, for functions guests as well as many guests who dine in the restaurant and will also assist when needed in the food and beverage outlets to ensure the guests are served with minimal fuss. We used reslynx as our property management system for both hotel guests reservations and function bookings.
Hotel Reception Supervisor
Perle Hotels
Portree
07.2015 - 10.2025
- I was Hotel Reception Supervisor at the Marmalade Hotel my duties include check in and checking out guest during their stay, assisting guest with any enquires or requests and ensure the team are also capability of carrying out the day to day duties, supporting the reception team to ensure we can deal with any issues and guest may have to provide them with an enjoyable stay.
- Training and providing feedback to new and existing colleagues and ensure our procedures and guest friendly and passing this information out to the team. Checking and controlling stock levels to ensure have adaquete amount. liasing with travel agents to ensure we have all the guest information correct for the period of their stay and auditing future request on a regular basis.
Bookkeeper
Fishers hotel
Pitlochry, Perth and Kinross
10.2024 - 07.2025
- My duties included undertaking all aspects of finance within the hotel both purchase and sales ledger as well as ensure the wages were paid each week and responsible for the bank payments and ensure the business had a health cash flow.
- Liaising with the Hotel manager and finance director to ensure I could provide them with accurate information for the profit and loss account each month.
- Ensure all the statistical information was reported accurately and investigating any issues to understand where the problem happened and how to ensure it was correct going forward
- Assisitng prepairing end of year accounts for the Finance Director to approve.
- Submitting and checking VAT returns
- Calcuating and submitting Machine Game Duty returns
Finance Assistant
Sheraton Grand Hotel
Edinburgh
06.2022 - 10.2024
- I am worked as a finance assistant at the Sheraton Grand for over the last 2 years I have mostly been involved with accounts payable coding, checking invoices for accuracy and posting them. In this role I have been responsible for the hotels accrual processing and assisting the finance supervisor and finance manager for month end accruals and also trained colleagues from other hotels on the processes.
- I also became the main point of contact for the hotels purchasing system. Also during this role I have developed and good understanding of many income audit processes to ensure I can assess to day to day outlets to make sure they are not losing revenue when applicable.
Purchase Ledger Accounts Assistant
The Cress Company
Dunfermline
01.2020 - 06.2022
- I was working at the Cress Company as a purchase ledger accounts assistant my role and responsibilities entail ensuring that the purchase ledger accounts are update and correct to allow the company to arrange payment for invoices due within the payment terms. As part of this I was accountable for supplier invoices certifying are correct and updated and liaising directly with the supplier regarding any discrepancies such as stock shortages and pricing differences.
- I was responsible for checking promotional claims each month to make sure we have claim for the correct value and raise invoices for those promotions and offsetting them against the supplier invoices. I would also review stock record to be able to help and assisting with explaining any stock nominals we may have and following up internally when we have not worked to the specific agreements we have with suppliers in place in regards to the collection or the acceptance of goods.
Customer Service Advisor
Lloyds Banking Group
Dunfermline
04.2012 - 12.2019
- I was a customer service advisor my duties include establishing the customer query via letters or internal requests and applying a duty of empathy to the customer’s circumstances and needs and responding to ensure they were aware of the outcome either by letter, which I would ensure were in the correct envelope including posting international and then sorted correctly for our mail team, telephone or text message.
- Within this role have gained telephone skills and a working knowledge of the Microsoft office applications. I would also detail with internal requests from specific areas to inform the customer of changes or for information to be passed on to private banking via internal mail to send over to the client.
- I have been responsible for many things such as training colleagues who are new to the business or training existing colleagues on new processes and quality checking and providing feedback to existing and new colleagues. I was also cross trained in order that I would be able to support other teams to meet deadlines and meet targets.
- I was also currently records management champion for my team which means that I am responsible for the records of the customers’ requests being correctly stored, electronically and paper based records. which we then send to storage labelled correctly to ensure I was able to identify from request with easy, in case they need to be recalled, and to comply with records retention requirements.
- With the requests I dealt with sometimes it would area of the bank so I would identify this having read the requested and checked the account I would then ensure this was sent to the correct area as soon as possible to allow them to meet deadlines.
- During the time there I had responsibility of process requests from customer who wished to stay with Lloyds after the spilt from TSB Bank. I would daily check for customer who had activated their card so we could then begin to transfer their balance to a Lloyds credit card from TSB. I would also be responsible for collating all the accounts which had been used to have their credit file updated to reflect this.
- I would also support my manager by going on conference calls when they were unavailable or if they felt that I had a greater deal of understanding of the process and also when new processes were being introduced so I could support my colleagues with this. I updated process maps using Microsoft Visio packages to ensure we had a seamless outlay for colleagues to follow and relate with the process change and risk team as well as senior managers if anything needed to be updated.
Processor
Amazon
Dunfermline, Fife
10.2011 - 03.2012
- I was a processor in customer returns, while working at Amazon, my duties included processing returned items and determining whether the items are sellable or unsellable. I had to identify any problems with the items and notify a problem solver of such problems. It takes a logical way of thinking to determine whether products are sellable or unsellable. I was made an ambassador which enabled to me to have the ability to train employees who were new to the company.
- Since December 2017 I made the transitions to be a telephone banking advisor where I was responsible for handling calls regarding customers account across several products i.e. loans, credit cards and current account. As part of this role I would use active listening to help establish the customers demand and be able to identify and resolve complaint with the customer.
Education
Accounting (HND) -
Adam Smith College
Kirkcaldy, Fife 08.2009 - 06.2011
Maths
St Columba's high school
Dunfermline 08.2003 - 05.2009
Skills
- Experience Preparing end of year accounts
- Working knowledge of Sage 200, Sage 50 and Peoplesoft
- Vat Return Submissions
- Machine Games Duty Submissions and calculations
- Cash handling
- Experince using Several PMS systems, Opera, Protel Air, StaynTouch and Reslynx
- I have experience of using Microsoft word and excel
- Administrative experience
- Customer service
- Phone etiquette
- Organizational skills
Qualifications
HND in Finance & Accouting
Higher Mathematics
Stnadard Grade English
Timeline
Receptionist
The inveraray inn
10.2025 - 12.2025
Bookkeeper
Fishers hotel
10.2024 - 07.2025
Finance Assistant
Sheraton Grand Hotel
06.2022 - 10.2024
Purchase Ledger Accounts Assistant
The Cress Company
01.2020 - 06.2022
Hotel Reception Supervisor
Perle Hotels
07.2015 - 10.2025
Customer Service Advisor
Lloyds Banking Group
04.2012 - 12.2019
Processor
Amazon
10.2011 - 03.2012
Accounting (HND) -
Adam Smith College
08.2009 - 06.2011
Maths
St Columba's high school
08.2003 - 05.2009