Danny Atkins
Key Accounts Executive
Carshalton
Summary
I am a dedicated and results-driven professional with a proven track record of consistently exceeding performance targets in fast-paced, regulated environments. I have exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities efficiently. I take a proactive approach to problem-solving and team support, regularly stepping up to assist across departments to ensure business continuity. I build strong relationships with clients and colleagues alike, delivering high-quality service with professionalism and integrity. I am committed to driving operational excellence and contributing positively to organisational goals.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Key Account Executive
DCL Insurance
09.2024 - Current
- High Performance: Consistently ranked in the top 3 performers company-wide, achieving #1 national performance in October and November. Regularly asked to step in and support the Private Hire Sales Team during staff shortages, due to proven capability and adaptability across departments.
- Fleet Renewals & New Business: Responsible for managing both fleet renewals and new fleet business, with accounts valued up to £1 million. This includes building client relationships, handling complex account requirements, and ensuring all deals meet company and regulatory standards.
- Financial Accuracy: Trusted to issue customer repayments with full accuracy, ensuring all financial processes are handled securely and in compliance with internal policies and FCA regulations.
- FCA Compliance: Strong understanding of FCA regulatory requirements, applied consistently to all communications, processes, and client interactions.
- Multitasking & Time Management: Operate efficiently in a high-demand, fast-paced environment, managing a broad workload including client emails, calls, policy adjustments, pricing, renewals, repayments, and more — always meeting deadlines with accuracy.
- Client-Focused Communication: Skilled in managing difficult or complex customer scenarios, using excellent telephone and written communication to resolve issues professionally and maintain a high standard of service.
- Attention to Detail: Deliver consistently error-free reports and documentation, ensuring both internal accuracy and external compliance.
- Team Player: A collaborative and proactive contributor within a small, high-output team, offering support wherever needed to maintain performance and service standards.
- Tech Proficiency: Confident with Microsoft Office Suite (Excel, Outlook, Word, Teams) and Tableau, using digital tools for performance tracking, reporting, and process improvement.
Team Leader
Mitcham Golf Club
06.2023 - 09.2024
- Training & Team Culture: Trained and supported new staff members with patience and clarity, helping them build confidence in their roles. Focused on creating a positive, energetic team environment where staff felt motivated and supported.
- Numeracy & Financial Accuracy: Used strong numeracy and data interpretation skills to process payments and accurately cash up at the end of each shift, ensuring the till and end-of-day accounts were always correct.
- Customer Service & Social Skills: Developed excellent customer-facing communication skills, interacting with a wide range of people and consistently going the extra mile to provide a welcoming and memorable experience.
- Responsibility & Reliability: Took on leadership responsibilities during busy shifts, helping to coordinate staff, resolve issues on the floor, and maintain smooth day-to-day operations in a fast-paced environment.
Education
GCSE'S -
Greenshaw High School
09.2013 - 06.2018
Sixth Form -
Carshalton Boys Sports College
09.2018 - 09.2020
Football Studies -
Southampton Solent University
09.2020 - 05.2023
Skills
- Expert multitasker in fast-paced, high-pressure environments
- Proven ability managing complex, high-value client accounts
- Adaptable team player trusted across departments
- Strong grasp of regulatory compliance and risk management
- Skilled in de-escalation and delivering customer-focused solutions
- Effective trainer and mentor with a positive leadership style
- Reliable with cash handling and financial accuracy
- Proficient in Tableau, Excel, and data-driven reporting
- Quick to learn new systems and processes
Timeline
Key Account Executive
DCL Insurance
09.2024 - Current
Team Leader
Mitcham Golf Club
06.2023 - 09.2024
Football Studies -
Southampton Solent University
09.2020 - 05.2023
Sixth Form -
Carshalton Boys Sports College
09.2018 - 09.2020
GCSE'S -
Greenshaw High School
09.2013 - 06.2018
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