Danny Arnott

- Bespoke application support

- Dealing with hardware and software related issues (printers, scanners, foot pedals etc.)

- Maintain user profiles with a great understanding of active directory (adding permissions, resetting passwords)

- Trainer for new employees

- Updating Practices

- Creating letter templates for customers

- Experience with supporting the installation team setting up new licenses

- Setting up Egress encryption accounts for customers

• I am currently in a first line analyst role working onsite at Santander for their IT support company Produban
• Manage incidents/requests including service escalations ensuring
• SLA's are maintained
• Dealing with software and hardware related issues
• Maintain user profiles with a great understanding of active directory
• Trainer for new employees and apprentices as well as creating a new training pack
• Schedule engineer visits
• Knowledge management
• Solely managed aged incidents for PTSD
• Maintained the queue for the PTSD Comms queue (BT)
• Maintained and resolved issues within the queue for the PTSD Desktop Team which acts as a 2nd tier team for the PHD helpdesk.

• I went on a thirty-nine week apprenticeship for Pearson in Practice ATA who have sent me to Zenos Academy for eighteen weeks as a part of that apprenticeship
• Knowledge of operating systems, Windows XP & Windows 7
• Learnt a lot of hardware information, able to rebuild, upgrade and repair
• Team building skills such as presentations.