Danni Howard
Plymouth,Devon
Summary
Loyal , Friendly, hard working and a highly organised professional with over 26 years of experience in public Service and over 4 years of hands on hospitality service.
Skilled in customer service and administration procedures. With a proven record to handle complex situations in a professional and empathetic manner to maintain an effective relationship with the customer at all times.
Passionate about delivering an exceptional guest experience and contributing to a welcoming, efficient and team oriented environment.
Overview
26
26
years of professional experience
Work history
The Child Maintenance Service
The department of work and pensions
Plymouth, Debon
2000.04 - Current
- Provided first point of contact for customers calling into the service with enquiries or change of circumstances
- Maintained and managed customer cases, providing guidance and support to customers with sensitive issues
- Resolved conflicts and complaints as effectively as possible using an empathetic approach maintaining a positive client relationship
- Liaised with departments outside the company to gather information to enable me to build a case
- Signposted customers to outside organisations to support their needs with money issues and advice for children’s welfare etc
- Worked on a very complex system based around accounts and financial matters
- Followed strict private policies and procedures and always followed guidelines to ensure customer privacy
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Waitress
Pizza Express Restaurant
Plymouth , Y
2016.06 - 2020.10
- Ensured smooth restaurant operation by effectively managing reservations system.
- Met special dietary requests with careful preparation and presentation of dishes.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Attended team meetings and new food evenings to be able to recommend new flavours to our guests and to stay current on new arrival’s
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
GCSEs -
Notre dame RC School
Plymouth09.2017
NVQ Level 2 - Customer Services
The Child Maintenance Service
Plymouth05.2012
Skills
- Communication skills
- Problem-solving
- Resourcefulness
- Upselling
- Team building
- Calm under pressure
Timeline
Waitress
Pizza Express Restaurant
2016.06 - 2020.10
The Child Maintenance Service
The department of work and pensions
2000.04 - Current
GCSEs -
Notre dame RC School
NVQ Level 2 - Customer Services
The Child Maintenance Service