Danna Forero Norena
25 Kinglake Street,Greater London
Summary
Dynamic professional with a diverse background in customer-facing roles. Delivers exceptional service and fosters strong relationships through effective communication. Adapts quickly to changing environments, ensuring customer satisfaction and operational effectiveness.
Overview
13
13
years of professional experience
Work History
Counter Cashier
Itsu
London
2026.05 - Current
- Welcomed customers to the checkout in a warm and polite manner, for continued customer satisfaction.
- Processed transactions quickly and accurately, reducing customer wait times at the checkout.
Sales Assistant
Pandora Spain
Tenerife
2023.12 - 2026.02
- Greeted customers warmly, friendly and politely when entering the jewellery store, making them feel welcomed and valued.
- Organised and hosted jewellery showcases to highlight new collections and exclusive pieces.
Warehouse (Shift Leader)
Getir Uk
London
2021.04 - 2023.11
- Picked customer orders from warehouse stock with high accuracy, contributing to timely order fulfilment and reduced errors.
- Operated hand-held scanners to efficiently locate items in the warehouse, improving overall picking speed.
Hospitality Team Member
Gather & Gather
London
2017.12 - 2019.12
- Execution of hospitality events, including corporate and VIP gatherings, ensuring seamless service delivery.
- Demonstrated flexibility by adapting to various roles within the hospitality team, contributing to overall team efficiency.
Sales Assistant
Gap Inc
London
2016.08 - 2017.11
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
School Receptionist and Cleaner
Cats College Cambridge
London, MOVED TO UK
2015.05 - 2016.07
- Managed confidential documents, including student records, ensuring privacy and integrity.
- Organised classrooms for lessons by arranging workspaces and providing teaching materials.
- Maintained cleanliness of hard floors, including restrooms, to create a hygienic environment.
Sales Assistant
Regal Electronic
Santa Cruz de Tenerife
2013.04 - 2014.03
- Kept shelves neat, clean and organised through visual merchandising.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Education
A-Levels - Bachiller Humanidades y Ciencias Sociales
IES LAS GALLETAS
Santa Cruz de Tenerife2014-01
GCSEs - ESO Educación Secundaria Obligatoria
IES GUAZA
Santa cruz de Tenerife 2012-01
Skills
- Customer Service Excellence
- Front Desk & Reception
- Multitasking & Organisation
- Problem Solving
- Positive attitude
- Patience and empathy
Certificates
- ESOL English LEVEL 1 Lambeth College
- LVHM CERTIFICATE Creation & Branding , Operations & Supply Chain
- LVHM CERTIFICATE Creation & Branding , Retail & Costumer Experience
Timeline
Counter Cashier
Itsu
2026.05 - Current
Sales Assistant
Pandora Spain
2023.12 - 2026.02
Warehouse (Shift Leader)
Getir Uk
2021.04 - 2023.11
Hospitality Team Member
Gather & Gather
2017.12 - 2019.12
Sales Assistant
Gap Inc
2016.08 - 2017.11
School Receptionist and Cleaner
Cats College Cambridge
2015.05 - 2016.07
Sales Assistant
Regal Electronic
2013.04 - 2014.03
A-Levels - Bachiller Humanidades y Ciencias Sociales
IES LAS GALLETAS
GCSEs - ESO Educación Secundaria Obligatoria
IES GUAZA