Danna Forero Norena
25 Kinglake Street,Greater London
Summary
Dynamic professional with a diverse background in customer-facing roles. Delivers exceptional service and fosters strong relationships through effective communication. Adapts quickly to changing environments, ensuring customer satisfaction and operational effectiveness.
Overview
13
13
years of professional experience
Work History
Counter Cashier
Itsu
London
05.2026 - Current
- Welcomed customers to the checkout in a warm and polite manner, for continued customer satisfaction.
- Processed transactions quickly and accurately, reducing customer wait times at the checkout.
Sales Assistant
Pandora Spain
Tenerife
12.2023 - 02.2026
- Greeted customers warmly, friendly and politely when entering the jewellery store, making them feel welcomed and valued.
- Organised and hosted jewellery showcases to highlight new collections and exclusive pieces.
Warehouse (Shift Leader)
Getir Uk
London
04.2021 - 11.2023
- Picked customer orders from warehouse stock with high accuracy, contributing to timely order fulfilment and reduced errors.
- Operated hand-held scanners to efficiently locate items in the warehouse, improving overall picking speed.
Hospitality Team Member
Gather & Gather
London
12.2017 - 12.2019
- Execution of hospitality events, including corporate and VIP gatherings, ensuring seamless service delivery.
- Demonstrated flexibility by adapting to various roles within the hospitality team, contributing to overall team efficiency.
Sales Assistant
Gap Inc
London
08.2016 - 11.2017
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
School Receptionist and Cleaner
Cats College Cambridge
London, MOVED TO UK
05.2015 - 07.2016
- Managed confidential documents, including student records, ensuring privacy and integrity.
- Organised classrooms for lessons by arranging workspaces and providing teaching materials.
- Maintained cleanliness of hard floors, including restrooms, to create a hygienic environment.
Sales Assistant
Regal Electronic
Santa Cruz de Tenerife
04.2013 - 03.2014
- Kept shelves neat, clean and organised through visual merchandising.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Education
A-Levels - Bachiller Humanidades y Ciencias Sociales
IES LAS GALLETAS
Santa Cruz de Tenerife01-2014
GCSEs - ESO Educación Secundaria Obligatoria
IES GUAZA
Santa cruz de Tenerife 01-2012
Skills
- Customer Service Excellence
- Front Desk & Reception
- Multitasking & Organisation
- Problem Solving
- Positive attitude
- Patience and empathy
Certificates
- ESOL English LEVEL 1 Lambeth College
- LVHM CERTIFICATE Creation & Branding , Operations & Supply Chain
- LVHM CERTIFICATE Creation & Branding , Retail & Costumer Experience
Timeline
Counter Cashier
Itsu
05.2026 - Current
Sales Assistant
Pandora Spain
12.2023 - 02.2026
Warehouse (Shift Leader)
Getir Uk
04.2021 - 11.2023
Hospitality Team Member
Gather & Gather
12.2017 - 12.2019
Sales Assistant
Gap Inc
08.2016 - 11.2017
School Receptionist and Cleaner
Cats College Cambridge
05.2015 - 07.2016
Sales Assistant
Regal Electronic
04.2013 - 03.2014
A-Levels - Bachiller Humanidades y Ciencias Sociales
IES LAS GALLETAS
GCSEs - ESO Educación Secundaria Obligatoria
IES GUAZA