Danjela Cana
Glasgow
Summary
Experienced hospitality professional with over 10 years in luxury hospitality, guest relations, fine dining, and airline customer service. Delivers exceptional guest experiences and fosters strong customer relationships while upholding high standards in fast-paced, multicultural settings. Committed to creating memorable guest journeys through outstanding service and effective communication.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
17
17
years of professional experience
Work history
Service Staff
La Vita Restaurant
Glasgow
2025.04 - 2026.07
- Provided attentive and personalised customer service, contributing to overall guest satisfaction.
- Facilitated teamwork among staff to optimise service efficiency during high-traffic times.
- Ensured cleanliness and food safety standards were upheld in the restaurant environment.
Hostess & Guest Relations
Atlantica Kalliston Resort
2019.05 - 2024.11
- Managed restaurant reservations and coordinated guest seating, optimising flow and guest experience.
- Welcomed international guests, establishing lasting first impressions that enhanced guest satisfaction.
- Responded professionally to guest requests and resolved concerns, ensuring guest comfort and satisfaction.
- Worked closely with Front Office, Food & Beverage, and Management teams to ensure seamless guest experiences.
- Developed strong guest relationships, contributing to high levels of customer satisfaction and repeat visits.
- Maintained the highest standards of hospitality expected within a luxury resort environment.
- (5-Star Luxury Resort)
Cabin Crew
Belle Air Airlines
2009.05 - 2014.11
- Delivered exceptional customer service, enhancing passenger safety and comfort throughout flights.
- Collaborated with colleagues to ensure safety and deliver a high-quality onboard experience.
- Assisted diverse passengers with care and professionalism, fostering a welcoming environment.
- Maintained composure and efficiency in high-pressure situations.
- Concluded employment after airline's closure following the airline’s closure.
Education
Bachelor’s Degree - Tourism Management
Hellenic Open University
Greece 2018.01 - 2023.01
Skills
- Restaurant & Food Service
- Luxury Guest Relations
- VIP Guest Service
- Customer experience
- Guest recovery
- Department collaboration
- HACCP & Food Safety
- First Aid Certified
- Teamwork & Leadership
- Excellent Communication
- Attention to detail
- Multilingual Customer Service
Certification
- IELTS Academic - B2 (British Council, Athens, 2024)
- HACCP Food Hygiene Training
- First Aid Training
LANGUAGES
Albanian – Native
Greek – Fluent
English – Professional Working Proficiency (IELTS B2)
Timeline
Service Staff
La Vita Restaurant
2025.04 - 2026.07
Hostess & Guest Relations
Atlantica Kalliston Resort
2019.05 - 2024.11
Bachelor’s Degree - Tourism Management
Hellenic Open University
2018.01 - 2023.01
Cabin Crew
Belle Air Airlines
2009.05 - 2014.11