Danish Kaleem Ahmad
London,Croydon
Summary
Dedicated professional with expertise in exceptional customer service and front-of-house presentation, specialising in resident and guest relations. Proficient in access control, security awareness, and key management, ensuring seamless operations and safety compliance. Skilled in parcel handling, logging systems, CCTV monitoring, incident reporting, and conflict resolution. Adept at complaint handling and effective telephone and email communication. Demonstrates strong contractor coordination abilities alongside health and safety compliance. Excels in time management with the ability to work independently or as part of a team while maintaining professional appearance and etiquette.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Concierge
Impact Services
London
2023.10 - Current
- Provided front-of-house concierge services across multiple residential developments in London.
- Covered assignments at various Savills-managed sites, demonstrating flexibility and adaptability.
- Delivered exceptional customer service to residents, visitors, and contractors.
- Managed access control, parcel handling, key management, and security procedures.
- Coordinated with property management teams to ensure smooth daily operations.
- Maintained high standards of presentation and professionalism at all times.
Education
Master of Business Administration - Management
University of Hertfordshire
Hatfeild, United Kingdom 2024.01 - 2025.05
Bachelor of Business Administration - Business
University of Okara
Okara, Pakistan 2018.04 - 2022.05
Skills
- Exceptional customer service
- Front-of-house presentation
- Resident and guest relations
- Access control & security awareness
- Key management
- Parcel handling & logging systems
- CCTV monitoring
- Incident reporting
- Conflict resolution
- Complaint handling
- Telephone & email communication
- Contractor coordination
- Health & safety compliance
- Time management
- Ability to work independently & in a team
- Professional appearance & etiquette
Affiliations
- Badminton
- Cricket
Certification
SIA Door Supervisor
Languages
English
Native
Urdu
Native
Punjabi
Native
Timeline
Master of Business Administration - Management
University of Hertfordshire
2024.01 - 2025.05
Concierge
Impact Services
2023.10 - Current
Bachelor of Business Administration - Business
University of Okara
2018.04 - 2022.05