Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danish Ali Taj

Calgary

Summary

Friendly Hotel Receptionist with 2 years of experience working in 3 stars hotels. Providing professional and attentive service combined with a flair for proactive problem-solving, exceeding customer expectations. Able to complete multiple tasks with exceptional time-management abilities. Dedicated receptionist with vast experience in customer service and problem solving skills. Friendly, approachable and helpful. Uses exceptional communication and prioritisation skills to fulfill tasks.

Overview

3
3
years of professional experience

Work History

Receptionist

Norfolk Towers Paddington
09.2023 - 03.2024
  • I am doing as hotel reception in (****) hotel.
  • i have 2 years of experience with OPERA PMS system.
  • Provided Serve excellent customer service throughout hotel visits, resulting in outstanding tripAdvisor feedback.
  • Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
  • Coordinated transportation for guests, booking shuttles and private car service.
  • Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
  • Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
  • Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
  • Promoted additional hotel facilities and services to enhance customer experiences.
  • Answered telephone calls with positivity and professionalism to uphold hotel reputation.
  • Offered guests local knowledge and information on dining, entertainment and sightseeing experiences.
  • Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
  • Welcomed customers by completing check-in procedures and amending required reservation changes.
  • prepare check_ in and check_ out sheets.
  • Great all guest and assist them with check-in and check-out .
  • Manage guest booking and reservations.
  • Prepare night audit reports.
  • Maintained clean and orderly reception area to impress and welcome visitors.

Hotel Receptionist

Kensingtion Court Hotel
02.2022 - 08.2023

Sales Representative

Elite/leap tel_company
05.2021 - 01.2022
  • Promoted and enhanced brand awareness by targeting specific customer groups through door-to-door campaigns.
  • Collected customer and market feedback and reported information to company leadership.
  • Developed marketing campaigns to expand client base.
  • Generate company growth through market expansion and sales.
  • analysed sales to identify top-performing products.

Education

MS project management - Project management

University of Portsmouth
Portsmouth, POR
2022

Master of Business Administration - Accounting and Finance

FUUST Islamabad
Islamabad
2020

Bachelor of Business Administration - Accounting and finance

University of AJK
Pakistan
2016

Skills

  • Local area knowledge
  • Oracle Hospitality
  • Guest experiences
  • Polite telephone manner
  • File management
  • Payment processing
  • Reservations systems
  • Hospitality services
  • Night audit
  • Hardworking
  • Microsoft Excel
  • Self-disciplined
  • Time management
  • Quick learner
  • Guest services

Languages

English
Advanced
C1

Timeline

Receptionist

Norfolk Towers Paddington
09.2023 - 03.2024

Hotel Receptionist

Kensingtion Court Hotel
02.2022 - 08.2023

Sales Representative

Elite/leap tel_company
05.2021 - 01.2022

MS project management - Project management

University of Portsmouth

Master of Business Administration - Accounting and Finance

FUUST Islamabad

Bachelor of Business Administration - Accounting and finance

University of AJK

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Danish Ali Taj