Danish Kamran
Feltham,UK
Summary
Full-Stack Developer with a dynamic blend of technical proficiency and customer service experience. Skilled in JavaScript, HTML, CSS, and frameworks/libraries like React, Redux and Node.js, with hands-on experience in building user-friendly, scalable web applications. Proven ability to enhance brand identity and streamline systems through innovative solutions. Excited to drive efficiency and innovation in development projects, leveraging strong problem-solving and communication skills in collaborative team environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
IT Field Engineer
Dell Technologies
London
01.2025 - Current
- Diagnose, troubleshoot, and replace hardware components (motherboards, RAM, SSDs, LCD screens, SIM trays, keyboards, batteries, etc.) for Dell laptops, desktops, and workstations.
- Perform on-site repairs at customer locations, ensuring timely and efficient service delivery.
- Follow Dell’s service manuals and SOPs to maintain quality standards and minimize errors during hardware replacements.
- Conduct functionality tests and post-repair validation to ensure systems operate correctly after part replacements.
- Maintain accurate service logs and reports for completed repairs using Dell's ticketing system.
- Provide basic troubleshooting and customer guidance to ensure optimal device functionality post-repair.
- Collaborate with internal teams and escalate complex issues when needed.
Customer Service Advisor (Office)
Parker Cars Service
London
03.2023 - 08.2024
- Managed and analyzed over 100+ customer interactions daily by utilizing VOIP to automate call tracking, enhance data accuracy, and streamline service bookings
- Resolved complex customer issues by designing and implementing effective communication protocols within the support system, leading to improved operational efficiency and a higher satisfaction rate
- Developed and maintained an integrated customer communication system using Visual Basic to ensure seamless information flow across multiple channels (phone, email), enabling precise data retrieval and record-keeping for better decision-making
Education
THREE A-LEVELS - MATHS, PHYSICS, COMPUTER SCIENCE
Space Studio West London
09.2020 - 09.2022
FULL STACK ENGINEER - Full Stack Developer Programme
IT Career Switch
07.2023 - 07.2024
Skills
- Programming Languages: JavaScript, Python, PHP, SQL
Front-End Development: React, Redux, CSS, Chakra UI, Bootstrap
Back-End Development: Nodejs, Express, Flask
Databases: MySQL, PostgreSQ
Version Control & Tools: GitHub, Postman
Additional Skills: UI/UX Design, API Development
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Projects
- Developed a full-stack Reddit-like web application with core features such as posting, commenting, and voting, replicating Reddit’s user interaction.
- Strengthened attention to detail and hands-on experience in full-stack development.
- Utilized React, Redux, and Chakra UI on the front end for responsive and interactive UI components.
- Built the backend using Node.js (ExpressJS) and MySQL, handling server-side logic and data storage.
- Created a mobile-first, map-based application that provides country information dynamically.
- Utilized HTML, CSS, JavaScript, and jQuery to build an interactive interface.
- Integrated third-party APIs (Geonames, OpenWeather) using PHP to fetch real-time country and weather data.
- Focused on usability, accessibility, and data accuracy, ensuring a smooth user experience.
- Developed a mobile-first application for managing a company’s personnel database.
- Designed and implemented a user-friendly interface using PHP, MySQL, HTML, CSS, and JavaScript.
- Ensured error-free performance through rigorous independent testing and debugging.
- Developed a full-stack event management system for school events using Python, Flask, and MySQL.
- Automated manual processes by transitioning them to a digital, online system.
- Designed a clear and simple UI using BootstrapCSS, based on client specifications, improving efficiency and user experience.
- Converted Adobe XD designs into a functional front-end application, ensuring pixel-perfect replication.
- Integrated the TechCare API to generate interactive data visualizations using Chart.js.
- Utilized jQuery, HTML, CSS, and Chart.js to implement dynamic dashboards with personnel data insights.
Timeline
IT Field Engineer
Dell Technologies
01.2025 - Current
FULL STACK ENGINEER - Full Stack Developer Programme
IT Career Switch
07.2023 - 07.2024
Customer Service Advisor (Office)
Parker Cars Service
03.2023 - 08.2024
THREE A-LEVELS - MATHS, PHYSICS, COMPUTER SCIENCE
Space Studio West London
09.2020 - 09.2022
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