Danish Feroz
Ilford,Essex
Summary
Customer‑focused tech enthusiast with experience in remote support and front‑line spectator safety. Confident communicating with diverse and emotionally vulnerable clients, resolving issues calmly, and maintaining accurate records. Tech‑savvy with strong troubleshooting skills, remote customer support experience, and high attention to detail and cybersecurity. Looking to bring empathy, discretion, and reliability to a part‑time hybrid Customer Service & Logistics role in a mission‑driven memorial jewellery company.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Spectator Safety Steward
RMSS LTD
London
2023.08 - 2025.02
- Improved team coordination with regular communication, enhancing overall safety operations.
- Assisted in first aid treatment, minimising further injuries.
- Collaborated with security personnel to maintain peace during events.
- Handled minor disputes amongst spectators calmly, preventing escalation into larger conflicts.
- Upheld company reputation through professional behaviour whilst dealing with patrons.
- Reduced incidents of unrest at football matches by enforcing stadium rules strictly.
- Responded promptly to emergencies, ensuring minimal disruption to events.
- Handled special needs of children, elderly and individuals with disabilities.
- Conducted risk assessments prior to events, resulting in safer environments.
Education
A-Levels - IT, Business, Finance, Urdu
Caterham High School
Ilford, Redbridge 2021.08 - 2023.06
Skills
- Empathetic client communication (phone, email, online)
- Conflict resolution and tactful diplomacy in high‑pressure situations
- Remote customer support and desktop support
- Technological troubleshooting; knowledge of Windows and common operating systems
- Attention to detail, accurate record‑keeping and incident logging
- Adaptable to new systems and technology changes; proactive self‑learning
- Awareness of cybersecurity and data‑handling protocols
- Threat/issue detection and risk assessment in public environments
- Patience with users and strong interpersonal empathy
- Hardware repair and upgrades (basic PC builds and maintenance)
Affiliations
- Technology and Cybersecurity
- Local Ai deployment
- Competitive gaming and E-sports
Languages
English
Fluent
Urdu
Native
References
References available upon request.
Timeline
Spectator Safety Steward
RMSS LTD
2023.08 - 2025.02
A-Levels - IT, Business, Finance, Urdu
Caterham High School
2021.08 - 2023.06