Danish Ashraf
Manchester
Summary
An organised, results-oriented professional within the sales and customer service industry. Industry with an excellent track record of significantly increasing service quality, sales and customer portfolios. Outstanding communication, relationship-building and influencing skills, competent in building customer relationships which inspire confidence and loyalty. I have proven to identify issues quickly to develop solutions in line with customer and business objectives. Showcasing top skills in customer relations, identifying vulnerability, problem-solving and proactively finding creative solutions to conflicts and complaints. Detail-orientated and adept at making critical decisions. Comfortable in diffusing issues using outstanding communication and conflict resolution skills.
Overview
2
2
years of professional experience
Work history
Retail Sales Assistant
Sports Direct
Manchester
06.2022 - 09.2022
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained knowledge of products and features to provide recommendations to customers.
Temporary Sales Assistant
Flannels
Manchester
10.2021 - 01.2022
- Upsold additional products to increase average transaction values.
- Exceeded weekly targets through dedicated service and selling.
- Resolved customer objections and disputes with patience and professionalism to promote repeat business.
- Warmly greeted customers to maintain service efficiency.
- Employed visual merchandising skills to present in-store displays of new products.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Customer Sales Assistant
Shonn Brothers LTD
Manchester
05.2020 - 08.2020
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Managed shop capacity to ensure compliance with Covid-19 regulations.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Designed appealing and convincing sales presentations, receiving ongoing recognition from management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
A-Levels - Art And Design Graphics
Holy Cross College
Manchester 09/2021 - 05/2023
SVQ Level 3 - Information Technology
Holy Cross College
Manchester 09/2021 - 05/2023
SVQ Level 3 - Business Studies
Holy Cross College
Manchester 09/2021 - 09/2023
Skills
- Cash handling
- Stock replenishment
- Point of Sale (POS) systems
- Excellent communication
- Store opening and closing duties
- Stock counting
- Complaint management
- Sales techniques
- Customer service
- Stocking shelves
- Refund processing
- Business development
- Returns
- Promotions
- Cash management
- Teamwork
- Leadership
- Problem solving
- Working under pressure
- Time management
- Customer service oriented
- Self-motivated
- Outgoing and enthusiastic
- Just In Time stock control
Languages
English
Fluent
Urdu
Advanced
Timeline
Retail Sales Assistant
Sports Direct
06.2022 - 09.2022
Temporary Sales Assistant
Flannels
10.2021 - 01.2022
Customer Sales Assistant
Shonn Brothers LTD
05.2020 - 08.2020
A-Levels - Art And Design Graphics
Holy Cross College
09/2021 - 05/2023
SVQ Level 3 - Information Technology
Holy Cross College
09/2021 - 05/2023
SVQ Level 3 - Business Studies
Holy Cross College
09/2021 - 09/2023
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