DANIELYS DEL PINO VASQUEZ
Brighton and Hove
Summary
Six years of customer service experience with a strong focus on effective communication and relationship-building. Proven ability to meet requirements and deliver solutions in high-pressure environments. Bilingual in English and Spanish, enhancing customer interactions and support. Accomplished leader with a positive attitude and commitment to professional growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Cashier/supervisor
NIGHT CLUBS
Brighton
2024.01 - 2026.01
- Operated cash registers accurately, handling payments, refunds, and end-of-day cash reconciliation.
- Supervised staff during shifts, ensuring excellent customer service and adherence to company procedures.
- Trained and supported new team members, providing guidance to keep service and efficiency standards.
- Responded to incidents, customer needs, and emergencies calmly and professionally involving guest, staff, and members of the public whilst keeping a positive and welcoming environment.
Manager
COCO tropical fruit bar
Brighton
2025.01 - 2026.01
- Led and motivated teams to achieve targets, ensuring high performance and accountability.
- Managed staff development through coaching, feedback, and performance reviews professionally and resolving issues to improve satisfaction and retention.
- Ensured compliance with hygiene, and health and safety regulations.
- Monitored budgets, sales, and stock to maximise profits.
- Delivered high-quality products to increase customer satisfaction.
- Cultivated strong relationships with clients to secure repeat business.
Sous Chef
Tropical Sushi
Brighton
2023.01 - 2024.01
- Managed kitchen staff to ensure quality and timeliness of food orders, improving customer satisfaction.
- Trained inexperienced staff on the cash register and checkout procedures.
- Monitored and ordered food inventory to prevent shortages and delays.
- Successfully handled small business operations under pressure.
Waiter
Pier Palm Courts
Brighton
2021.01 - 2023.01
- Resolved customer complaints efficiently, achieving high satisfaction levels.
- Excelled at teamwork and managed tasks effectively under pressure to ensure customer happiness.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Babysitter
sarah
Brighton
2020.01 - 2022.01
- Provided emotional support to children, building trusting relationships.
- Prepared nutritious meals, ensuring dietary need are met.
- Designed and implemented engaging activities to support children's physical and mental development.
- Handled emergencies efficiently whilst maintaining composure leading to minimal disruption or distress.
Education
Business (LEVEL 3)
MET College
Brighton, Brighton and Hove 2022.01 - 2023.01
Childcare (level 3)
Cardinal Newman College
2022.01 - 2023.01
Public services (level 3)
Varndean college
2020.01 - 2021.01
Skills
- Bilingual Communication
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Flexibility
Languages
Spanish
Fluent
English
Fluent
OTHER EDUCATION
- Maths (grade 6)
- English (grade 7)
- Geography (grade 7)
- Business (grade 7)
- Science (grade 7)
ABOUT ME :)
I am someone who embraces life fully and stays active in everything I do-whether its work, time with family and friends, or new experiences. I love travelling, discovering new cultures, and meeting new people from all walks in life. I am committed to personal growth, and continuously challenge myself to become a stronger, better version of who I am each year.
Timeline
Manager
COCO tropical fruit bar
2025.01 - 2026.01
Cashier/supervisor
NIGHT CLUBS
2024.01 - 2026.01
Sous Chef
Tropical Sushi
2023.01 - 2024.01
Business (LEVEL 3)
MET College
2022.01 - 2023.01
Childcare (level 3)
Cardinal Newman College
2022.01 - 2023.01
Waiter
Pier Palm Courts
2021.01 - 2023.01
Public services (level 3)
Varndean college
2020.01 - 2021.01
Babysitter
sarah
2020.01 - 2022.01