Summary
Skills
Professional Skills
technical skills
experience
education
Generic

Daniel Travis Durling

London

Summary

Dedicated remote customer service representative with a passion for creating positive customer interactions. Excels at multitasking, prioritizing tasks, and providing accurate information to clients in a timely manner. Excellent communication skills both written and spoken, with a keen eye for detail and the ability to build rapport with customers. Committed to ongoing training and development to enhance customer service expertise.

Skills

  • Communication
  • Empathy
  • Problem-solving
  • Multitasking
  • Time management
  • Organization
  • Tech-savviness

Professional Skills

Customer Communication & Empathy

  • Builds rapport quickly, making clients feel heard and understood
  • Conveys information clearly and simply, minimizing confusion
  • Listens actively and acknowledges concerns to foster trust
  • Adapts communication style to suit different personalities and situations

Time Management & Self-Motivation

  • Strong work ethic and high discipline in completing tasks
  • Prioritizes responsibilities effectively to meet deadlines and targets
  • Takes ownership of tasks and follows through independently
  • Proactively identifies areas to improve efficiency and performance

Multitasking & Problem-Solving

  • Manages multiple conversations or tasks simultaneously without losing focus
  • Analyzes client needs to provide effective, tailored solutions
  • Stays organized and calm under pressure
  • Quickly resolves issues using creative and practical approaches

Technical Proficiency & Remote Work Skills

  • Experienced with CRM and communication tools to track KPIs and client interactions
  • Fast learner with the ability to adapt to new software and processes
  • Comfortable collaborating with a remote team and maintaining accountability
  • Knowledge of scheduling, follow-ups, and reporting for productivity tracking

technical skills

Customer Support & Communication Tools: Zendesk, Intercom, Slack, Zoom

Project & Task Management Tools: Jira, Asana

Collaboration & Productivity Tools: Google Drive

Social Media Platforms: Instagram, Facebook, LinkedIn, other messaging platforms

experience

Appointment Setter - December 2025

  • Handled Instagram conversations to qualify and book potential clients for online coaching.
  • Engaged with potential clients empathetically, building rapport and trust
  • Managed multiple conversations at once while maintaining clarity and professionalism
  • Assessed client needs and provided effective solutions, explaining information simply
  • Utilized tech tools to track KPIs, follow up, and meet daily conversation targets
  • Collaborated with the team weekly to improve strategies and performance

education

Croydon College

BTEC level 2 Science - Pass

Lanfranc School

GCSE English (6), GCSE Maths (5)

Daniel Travis Durling