DANIEL SINMILOLUWA OJETOLA
Birmingham,West midlands
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
3
3
years of professional experience
Work History
Food runner
RIVA BLU BIRMINGHAM
Birmingham, Birmingham
01.2023 - Current
- Welcoming customers, answering questions related to the menu, delivering orders and processing payments
- Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
- Maintain awareness of dietary requirements including allergies and intolerances
- Seated diners, took orders, and delivered food and beverages accurately, efficiently, and with a friendly attitude
- Cleanse and sanitize the food preparation area including utensils and surfaces
- GREEGS
- Communicate with customers and meet their various needs
- Process customer transactions and keep records of activity
- Welcoming customers and providing excellent customer service
- Maintain the cleanliness of the fridge and food storage areas including sweeping and sterilizing
- Maintain awareness of dietary requirements including allergies and intolerances
- Delivered friendly and efficient food service in a high-volume [Type] restaurant, serving up to [Number] guests per shift.
- Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
- Helped achieve customer satisfaction score of [Number] by consistently exceeding customer expectations through [Task] and [Task].
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served food and beverages to customers whilst encapsulating company's brand tone and style.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Sales team member
Greegs
Sutton Coldfield, Birmingham
07.2023 - Current
- Accepted card, cash and cheque payments in POS register system.
- Carried out active selling from initial customer greeting.
- Explained establishment policies to customers and offered advice on selections.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Boosted product sales by offering selection guidance to customers.
- Totalled bills using maths skills and maintained accurate till count.
- Managed customer lines for minimum wait times and high satisfaction.
- Prepared invoices for customers with large orders or special sales types.
Project manager
Lavida photography
Ibadan, Nigeria
08.2020 - 09.2022
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Built and nurtured professional relationships with wide range of stakeholders.
- Used project management tools and techniques for positive, successful outcomes.
- Facilitated communication and collaboration across departments.
Education
BA (Hons) - Business management Data analytics
BIRMGHAM CITY UNIVERSITY
Birmingham 09.2022 -
Skills
- Complaint handing
- Communication Skills
- Food hygiene
- Excellent customer service skills
- Time management
- Teambuilding
- Health & Safety
- Flexibility
- Customer service
- Cash management
- Problem solving strength
- Interpersonal communication skills
- Sales expertise
- Client Service
- Returns
Languages
English
Intermediate (B1)
Timeline
Sales team member
Greegs
07.2023 - Current
Food runner
RIVA BLU BIRMINGHAM
01.2023 - Current
BA (Hons) - Business management Data analytics
BIRMGHAM CITY UNIVERSITY
09.2022 -
Project manager
Lavida photography
08.2020 - 09.2022
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