Daniel Ovidiu Racovita
London,Essex
Summary
Dedicated professional with expertise in strategic planning, team training, and customer service. Strong proficiency in performance reviews and merchandising, ensuring compliance with health and safety standards. Advanced knowledge of Microsoft PowerPoint, Excel, and Word. Committed to enhancing organizational efficiency and driving business success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Supervisor
The Portrait Restaurant
London
2024.11 - 2026.05
- Hiring and onboarding new staff to help them learn their duties quickly and efficiently.
- Ensuring all employees follow company policies and procedures at all times.
- Overseeing the opening and closing of the premises to ensure smooth transitions between shifts.
- Ensuring all equipment is properly functioning throughout the day.
- Keeping accurate records of daily sales, food inventory, employee labour costs, supplies ordered and more through a computerised point-of-sale system (POS).
- Supervising and managing staff, planning work schedules and conducting performance reviews.
- Ensuring good customer satisfaction and handling any complaints.
- Ensuring food and drinks served are of high quality and service is consistent.
- Enforcing and health safety practices, sanitation standards and safe food handling procedures.
- Coordinating with vendors to ensure supplies are available on time.
Supervisor
Temper Steak Restaurant
2023.03 - 2024.10
- Support the management team with execution of the day-to-day operations of the dining room.
- Always demonstrate and promote positive guest relations.
- Participate in daily service meetings.
- Oversee the set-up of the restaurant and cleanliness of the dining room at all times.
- Attend staff training sessions and team meeting to ensure development and a good understanding of the ethos and expected standards.
- Build a strong product knowledge and can explain all food/beverage to guests.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Facilitated monthly training sessions for enhanced staff performance.
- Led team meetings, ensured clear communication amongst all members.
- Coordinated with other supervisors to maintain consistency across shifts.
TL Sellfloor
TL Sellfloor - Italian Sales. S.C. VISIONVENTURE S.R.L.
2021.06 - 2023.11
- Facilitate and oversee daily operations, ensuring high levels of customer service.
- Supervise, train, and motivate employees in customer service.
- Establish budgetary and sales targets, manage profit and loss accounts, and create succession plans to drive personal growth.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
Chef de rang/Waiter
Big Mamma
2018.04 - 2020.12
- Responsible for the preparation and execution of the food and beverage service.
- Responsible for leadership in my rank.
- Coordinator of the work processes in my rank. and responsible for the smooth running of the service.
- Provide high-quality service that will help us maintain and attract customers.
Education
Graduate certificate - Marketing and Business
LICEO I.I.S B. Russell
Turin, Italy 2012.01 - 2016.01
Skills
- Performance Reviews
- Merchandising
- Health & Safety standards
- Strategic planning
- Team training
- Customer service
- Excell - good knowledge
- WORLD - good knowledge
- Microsoft PowerPoint - very good knowledge
Language
English - Advanced
Italian - Advanced
French - Beginner
Romanian - Advanced
Timeline
Supervisor
The Portrait Restaurant
2024.11 - 2026.05
Supervisor
Temper Steak Restaurant
2023.03 - 2024.10
TL Sellfloor
TL Sellfloor - Italian Sales. S.C. VISIONVENTURE S.R.L.
2021.06 - 2023.11
Chef de rang/Waiter
Big Mamma
2018.04 - 2020.12
Graduate certificate - Marketing and Business
LICEO I.I.S B. Russell
2012.01 - 2016.01