Daniel Mitchell
Summary
Dedicated Operations Manager with a passion for delivering top calibre business performance. Motivational leader able to inspire large teams to achieve ambitious weekly, monthly, and quarterly targets. Highly focused on safety, quality, and team engagement. Proven success in managing teams, improving processes, and driving efficiency. Suited to situations requiring a high degree of forward thinking where problem solving/ strategic planning are essential to the task in hand.
Overview
16
16
years of professional experience
Work history
Operations Manager
Openreach Service Delivery
2022.03 - Current
- Directly train, coach, and manage two patch leads and two senior engineers whilst leading a total staff of 55 team members
- Improved overall quality, productivity and efficiency through effective coaching, support, and performance management
- Managed to improve an underperforming team and become one of the best teams within the region, Responsible for the health and safety of a team members who work in a high-risk environment
- Regional safety lead providing regular safety updates for other Operations Managers to ensure safety of all team members
- Providing evidence and reports of KPI’s to senior management on a weekly basis
- Effectively controlled cost and developed operating budgets
- Strong focus on team engagement with a fully inclusive workforce
- Contributed to the large reorganisation of the business within the region.
CI Coach
Openreach Service Delivery
2021.06 - 2022.03
- Supported teams within service delivery helping them to continuously improve focusing on processes, procedures, and engagement
- Identified team issues to then go on to fix issues via a performance board and problem solving
- Created slide packs to present which I have used to lead team huddles
- Increased engagement leading to a happier more effective team members.
Customer Service Engineer
Openreach Service Delivery
2010.12 - 2021.06
- Installed and repaired customer telephone lines and broadband including FTTP
- Multiskilled engineer including complex skills such as confined spaces, hot site, track and locate and soft dig
- Visited complex tasks and customer complaints.
Customer assistant
Somerfield
2008.07 - 2010.12
- Cash handling, customer service, talking on the phone with customers
- Leading of dairy and produce team leading 6 team members
- Dealing with unhappy customers finding a resolution
- Responsible for all stock ensuring no stock is damaged or expired.
Education
Henry Cort Community College
Fareham, Hampshireundefined
Highbury College Northarbour Centre
Southampton Road, PortsmouthSkills
- Facility management
- Relationship building
- High-pressure environments
- Change management
- Problem-solving
- Team building
- Leadership
- Personable
Affiliations
- Football
- Basketball
- Running
- Spending time with family
References
References available upon request.
Timeline
Operations Manager
Openreach Service Delivery
2022.03 - Current
CI Coach
Openreach Service Delivery
2021.06 - 2022.03
Customer Service Engineer
Openreach Service Delivery
2010.12 - 2021.06
Customer assistant
Somerfield
2008.07 - 2010.12
Henry Cort Community College
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Highbury College Northarbour Centre