Danielli Fonseca
Rainham,Kent
Summary
Dedicated hotel management professional with background working in successful hospitality establishments. Leads by example to deliver faultless customer service across hotel housekeeping departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
2
2
years of professional experience
Work History
Room attendant
HOLIDAY INN ROCHESTER - CHATHAM
Rochester, Medway
10.2024 - 05.2025
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Improved customer experience with attentively addressing their needs.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Provided detailed room service for the comfort of guests.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Stocked trollies to maintain stable cleaning supplies.
- Secured guest rooms after performing housekeeping services.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Resolved guest queries in line with service standards and protocols.
- Addressed guests' problems and fulfilled special requests.
- Demonstrated utmost care and security to handle guests' belongings.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Polished glass, mirrors and metal items to attractive shine.
Room supervisor
London Edition Hotel
London, City of Westminster
04.2024 - 06.2024
- Maintained inventory of room supplies, ensuring availability at all times.
- Supervised housekeeping staff to ensure efficient work-flow.
- Regularly inspected rooms against hotel's standard checklist, ensuring consistent quality of service.
Room supervisor
Hilton Hotels
London, City of Westminster
09.2023 - 04.2024
- Managed daily room checks for maintaining high cleanliness standards.
- Ensured guest satisfaction by providing exceptional room service.
- Resolved customer complaints promptly, improving overall customer experience.
- Supervised housekeeping staff to ensure efficient work-flow.
- Maintained inventory of room supplies, ensuring availability at all times.
Education
Bachelor of Law - legal
Unipe university
Joao Pessoa, Brazil 02/2017 - 12/2020
Skills
- Cleaning protocols
- Customer service
- Room preparation
- Laundry operations
- Quality assurance
- Inventory control
- Resource allocation
- Hygiene standards adherence
- Room inspection
- Stock replenishment
- Housekeeping standards upholding
- Multilingual communication
- Time management
- Room inventory management
Languages
Portuguese
Native
English
Intermediate (B1)
References
References available upon request.
About me
I have a UK permanent residence permit with the right to work.
I am married and have recently moved to Kent.
I am available to work any days of the week and am flexible on times.
Timeline
Room attendant
HOLIDAY INN ROCHESTER - CHATHAM
10.2024 - 05.2025
Room supervisor
London Edition Hotel
04.2024 - 06.2024
Room supervisor
Hilton Hotels
09.2023 - 04.2024
Bachelor of Law - legal
Unipe university
02/2017 - 12/2020
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