Danielle Zaidi
London,United Kingdom
Summary
Highly organised and customer-focused Front Office Assistant with extensive experience in administration, reception management, and client engagement. Adept at handling front desk operations, managing inquiries, and ensuring seamless daily office activities. Skilled in multitasking, problem-solving, and maintaining a welcoming environment for clients, visitors, and employees. Proficient in Microsoft Office, CRM software, and scheduling systems, with a strong ability to work efficiently under pressure.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Assistant
Transport For London
London, United Kingdom
2021.06 - 2025.02
- Serve as the first point of contact for customers, handling inquiries and providing travel assistance.
- Manage customer complaints and issue resolution, ensuring high satisfaction levels.
- Conduct security checks and maintain compliance with regulations to ensure safety.
- Assist with administrative tasks, scheduling, and documentation for transport operations.
Welfare Officer
Alif Tutorial College
2020.01 - 2021.06
- Managed front desk operations, welcoming students, staff, and visitors.
- Provided administrative support, including handling emails, maintaining student records, and scheduling meetings.
- Assisted students with mental and emotional well-being, ensuring they received appropriate guidance and resources.
Clinic Manager/ Coordinator
Specsavers
London, United Kingdom
2016.08 - 2020.01
- Managed reception duties, greeting patients and handling appointment scheduling.
- Answered phone calls, responded to inquiries, and maintained accurate client records.
- Oversaw administrative tasks, including invoicing, payroll processing, and report preparation.
- Ensured smooth daily clinic operations by coordinating with staff and maintaining a welcoming environment.
Education
Pass - Teaching English As A Foreign Language
TEFL Academy
London 2024.05 - 2024.10
Bachelor of Science - Psychology
London Metropolitan University
London 2016.10 - 2019.07
Counselling Skills - Counselling Skills course
City And Islington College
London 2019.03 - 2019.06
Skills
- Front Desk & Reception Management – Greeting visitors, managing calls, and providing excellent customer service
- Administrative & Office Support – Handling documentation, scheduling, and organizing meetings
- Customer Service Excellence – Assisting clients with inquiries and resolving concerns professionally
- Communication & Interpersonal Skills – Coordinating with internal teams and external clients
- Time Management & Multitasking – Managing multiple tasks in fast-paced environments
- Problem-Solving & Adaptability – Responding efficiently to challenges while ensuring smooth office operations
Languages
Arabic
Beginner
English
Native
References
References available upon request
Timeline
Pass - Teaching English As A Foreign Language
TEFL Academy
2024.05 - 2024.10
Customer Service Assistant
Transport For London
2021.06 - 2025.02
Welfare Officer
Alif Tutorial College
2020.01 - 2021.06
Counselling Skills - Counselling Skills course
City And Islington College
2019.03 - 2019.06
Bachelor of Science - Psychology
London Metropolitan University
2016.10 - 2019.07
Clinic Manager/ Coordinator
Specsavers
2016.08 - 2020.01