Danielle Wilson
Wigton,Cumbria
Summary
My experience ranges from ‘shop floor' to managerial, to analytical and financial.
My Current role as a Deputy Service Manager, I feel, puts me in the perfect job role to align with this Practice Manager post. I have been a Deputy Service Manager for 4 years and have worked in the Breast, Gastro & Urology Service and since 2024 I have worked in the Women's & Children's Collaborative. This role as well as previous roles have given me a plethora of management experience to bring with me and a very strong foundation on which to build further knowledge.
My current role has a very wide and varied job description. But as a highlight of my role I am expected to develop and implement operational polices, guidelines etc. Develop and introduce process change, influence service delivery, line manage staff along with all HR and recruitment processes. Manage and maintain service budgets. In addition to these I am expected to lead and contribute to specific Trust wide projects, develop, maintain and administer the change management process and manage specific change management processes whilst ensuring the patients' needs continue to be met with high quality and cost-effective services.
I am a very ambitious, career driven person and feel this post fits where I am now at in my career.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Deputy Service Manager
North Cumbria Integrated Care NHS Foundation Trust
Carlisle, Cumbria
08.2022 - Current
- Manage key constitutional performance targets and Healthcare Commissioning standards as delegated
- Develop and introduce process changes to ensure recurrent maintenance of activity at target levels within delegated parts of the Service, liaising with clinicians and administrative staff to influence working practices to achieve necessary changes
- Develop and implement operational policies, protocols and guidelines, ensure they are understood and regularly updated and that they reflect developing practice and national and local policy and strategy. Ensure all policies and service developments are impact assessed in respect of equality requirements
- Serve as line manager to designated staff within the directorate, leading the recruitment process for areas of responsibility, taking action under Trust personnel policies (e.g. sickness / absence, grievance, disciplinary, capability) where necessary, with the support of the HR managers and the appropriate level of liaison with the Service Manager.
- Produce, analyse and interpret key performance data. Provide and receive data and other information, analysing and interpreting appropriately and presenting as required.
- Coordinate departmental health and safety inspections, mandatory training, investigation of incidents, identification of trends with production of recommendations to the service manager and investigation of complaints for areas of responsibility.
RTT Validation Lead
North Cumbria Integrated Care NHS Foundation Trust
Carlisle, Cumbria
02.2022 - 08.2022
- Lead on detailed validation of inpatient and outpatient pathways, adhering to NHS Constitutional Standards for RTT waiting times
- Provide an efficient and effective service to a multidisciplinary team. Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings and solving queries that arise
- Ensure access and quality targets are met, identifying potential delays and addressing these with the relevant stakeholders
- Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries
Admin Manager
Cumbria, Northumberland Tyne & Wear NHS Foundation
Carlisle, Cumbria
04.2021 - 01.2022
- To line manage all clinical administrative and secretarial staff within the Collaborative
- To develop and monitor activity measures across the wards, services and departments
Private Patients & Overseas Visitors Manager
North Cumbria Integrated NHS Foundation Trust
Carlisle, Cumbria
09.2017 - 03.2021
- To implement the NHS Charging Regulations which cover the management of overseas visitors treated at this Trust as well as procedures relating to overseas visitors' income
- The post holder will supervise a small team of staff and will be accountable for accurately recording, costing, and billing all overseas patient activity. This includes producing invoices for all overseas visitors' patients and being aware of various charging tariffs to maximise the Trust's income from overseas patient
- The post holder will be responsible for ensuring that all overseas visitors attending the hospital are identified, as well as identifying overseas visitors who are not eligible for free NHS treatment
- To provide patients and staff with knowledge and guidance regarding overseas visitors' regulations.
- Responsible for the co-ordination of private patient appointments within the Trust. This will involve liaising between patients and clinicians to book appointment, typing of clinic letters, maintaining records of all insurance claims, and assisting with patient and insurance company queries regarding all aspects of the appointments including the treatment costs. This role will ensure all activity is records on relevant Trust systems in line with national data standards
Education
Bachelor of Arts - Physical Education
University of Cumbria
Carlisle 09.2009 - 08.2010
A-Levels - Applied Science
Nelson Thomlinson School
Wigton, Cumbria 09.2007 - 08.2009
A-Levels - Physical Education
Nelson Thomlinson School
Wigton, Cumbria 09.2007 - 08.2009
A-Levels - Geography
Nelson Thomlinson School
Wigton 09.2007 - 08.2009
Skills
- Complaint handling procedures
- Understanding of GDPR regulations
- Procurement expertise
- Budgeting and forecasting
- Change implementation
- Business continuity planning
- Performance monitoring
- Team Leadership
- Financial reporting
Accomplishments
All mandatory training is up to date. The following additional courses have also been completed:
- Waiting List Management
- NHS Impact Course
- TED team Lead
References
References available upon request.
Timeline
Deputy Service Manager
North Cumbria Integrated Care NHS Foundation Trust
08.2022 - Current
RTT Validation Lead
North Cumbria Integrated Care NHS Foundation Trust
02.2022 - 08.2022
Admin Manager
Cumbria, Northumberland Tyne & Wear NHS Foundation
04.2021 - 01.2022
Private Patients & Overseas Visitors Manager
North Cumbria Integrated NHS Foundation Trust
09.2017 - 03.2021
Bachelor of Arts - Physical Education
University of Cumbria
09.2009 - 08.2010
A-Levels - Applied Science
Nelson Thomlinson School
09.2007 - 08.2009
A-Levels - Physical Education
Nelson Thomlinson School
09.2007 - 08.2009
A-Levels - Geography
Nelson Thomlinson School
09.2007 - 08.2009