Danielle Whitlock
Yiewlsey,Hillingdon
Summary
Highly skilled professional with extensive expertise in HR policies, compiling reports, and developing operational strategies. Proficient in the Microsoft Office suite and known for professional discretion and multitasking proficiency. Adept at office coordination, office equipment operation, and customer relationship management usage. Possesses strong bookkeeping knowledge and a proven track record of enhancing office efficiency.
Emerging administrative leader committed to supporting corporate growth and development. Excellent analysis and resource allocation skills. Astute and analytical professional with superior record of successful leadership.
Overview
14
14
years of professional experience
Work history
Admin Manager
Hillingdon Vision
West Drayton, Hillingdon
09.2025 - Current
- Increased office efficiency by streamlining administrative procedures.
- Handled customer queries promptly improving overall customer satisfaction.
- Administered payroll, reducing discrepancies and errors during the process.
- Facilitated office meetings to discuss and address team issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Retail keyholder
Superdrug
Hayes, Hillingdon
01.2019 - 04.2020
- Implemented loss prevention strategies effectively to minimise incidents of theft within the premises.
- Ensured safety regulations were adhered to consistently, maintaining a safe shopping environment.
- Assisted customers with product selection based on their needs and preferences leading to increased customer satisfaction rates.
- Completed sales transactions accurately using till systems, reducing discrepancies in end-of-day cash counts.
- Managed inventory levels effectively to avoid stock shortages or overages.
- Handled daily banking duties responsibly to maintain accurate financial records.
- Dealt with customer complaints professionally, ensuring satisfaction and repeat business.
- Maintained store cleanliness to create a welcoming environment for customers.
- Opened and closed shop whilst following correct security protocols.
- Provided excellent customer service by handling all queries promptly and efficiently.
- Assisted in the visual merchandising of products, enhancing store appeal.
- Executed promotional displays according to company guidelines, attracting customer interest in featured products.
- Supervised staff schedules for optimal coverage during peak trading hours.
- Trained new staff members on store procedures and policies, improving team productivity.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Completed opening and closing procedures each day.
- Set sales goals and motivated team to meet them.
- Acted as point of contact and motivation for employees.
Supervisor
Card Factory
hayes, hillingdon
06.2018 - 03.2020
- Led team meetings, ensured clear communication amongst all members.
- Identified potential risks and mitigated them through proactive measures.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Organised team resources, resulted in improved project timelines.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Assisted in the recruitment process for hiring quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
Carer
Allied Healthcare
Hillingdon, Hillingdon
06.2015 - 05.2018
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Facilitated communication between patients and their families for better understanding of care plan progressions.
- Worked collaboratively with other carers to provide comprehensive service.
- Offered companionship to reduce feelings of loneliness in patients.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Developed personalised care plans which catered to individual needs and preferences of each patient.
- Responded swiftly to emergency situations, protecting patient well-being.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
Nursery assistant
Once Upon a time
Feltham
11.2011 - 06.2015
- Promoted a safe and stimulating environment by managing nursery resources effectively.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Enhanced children's social skills through organising group activities.
- Ensured quality childcare by following safety regulations strictly.
- Provided care for children, ensuring their well-being at all times.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Promoted language development through storytelling sessions nurturing communication skills.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Assisted in meal preparation for nourishing the children properly.
- Fostered positive relationships with parents for better understanding of child's needs.
- Supported special needs children individually enhancing inclusivity within the setting.
Education
NVQ Level 2 - childcare
time2learn
Hillingdon 09/2011 - 09/2012
Skills
- HR policies understanding
- Compiling reports
- Developing operational strategies
- Microsoft office suite proficiency
- Professional discretion
- Bookkeeping knowledge
- Office coordination
- Office equipment operation
- Customer relationship management usage
- Multitasking proficiency
Affiliations
- Owns a personalistaion business
Timeline
Admin Manager
Hillingdon Vision
09.2025 - Current
Retail keyholder
Superdrug
01.2019 - 04.2020
Supervisor
Card Factory
06.2018 - 03.2020
Carer
Allied Healthcare
06.2015 - 05.2018
Nursery assistant
Once Upon a time
11.2011 - 06.2015
NVQ Level 2 - childcare
time2learn
09/2011 - 09/2012