Danielle Walker
Hyde,Tameside
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
15
15
years of professional experience
Work History
General Manager
The Jam Works
Droylsden, Tameside
10.2019 - Current
- Managed high-performing teams to deliver quality customer service and stable profits.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited top-performing candidates to build staff retention and team performance.
- Actioned and resolved guest feedback to boost service quality.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Stored cash floats and delivered secure banking procedures.
- Led team 20+ to deliver top-quality service and achieve company targets.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Oversaw line cleaning and cellar management.
- Forecasted revenue and expenses for budget planning purposes.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Developed menus with strict cost controls to maximise restaurant profits.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
Assistant Manager
Brewhouse & Kitchen
Wilmslow, Cheshire East
05.2016 - 07.2019
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Oversaw daily operations of the bar, including inventory and supply restocking, cash-handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Came up with staff incentives to push sales.
- Key holder
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Worked with General manager to develop action plans to increase performance and exceed profits.
Front of House Team Member
The Flying Horse
Wythenshawe, Manchester
10.2013 - 04.2016
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Managed customer-related issues following company policies and procedures.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Promoted current offers through creative promotional displays and targeted upselling.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Bar Staff Member
Hap Recruitment
Manchester, Lancashire
01.2013 - 10.2013
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Refused drinks service to guests without appropriate proof of age.
Administrative Assistant
Tameside Vending & Catering Supplies Ltd
Hyde, Tameside
02.2009 - 01.2013
- Acted as main contact for internal and external clients.
- Typed and proofread documents produced by other staff members.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Received, sorted and distributed incoming mail.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained petty cash and processed petty cash reimbursements.
- Monitored outstanding invoices and performed collections duties.
- Ordered office supplies and researched new deals and suppliers.
- Provided printing, photocopying scanning support to colleagues.
- Screened incoming phone calls and relayed detailed messages.
- Drafted contracts and purchase orders for team.
Education
NVQ Level 3 - Bussiness admin
Tameside College
Ashton-under-Lyne 09/2008 - 07/2009
GCSEs -
Egerton Park Arts College
Denton, Tameside 09/2001 - 07/2006
Skills
- Recruiting and hiring
- Safe serving knowledge
- Inventory control
- Employee training
- Problem solving
- Strong communication
- Staff supervision
- Workflow planning
- Process improvements
- First Aid Trained
- Personal License
Timeline
General Manager
The Jam Works
10.2019 - Current
Assistant Manager
Brewhouse & Kitchen
05.2016 - 07.2019
Front of House Team Member
The Flying Horse
10.2013 - 04.2016
Bar Staff Member
Hap Recruitment
01.2013 - 10.2013
Administrative Assistant
Tameside Vending & Catering Supplies Ltd
02.2009 - 01.2013
NVQ Level 3 - Bussiness admin
Tameside College
09/2008 - 07/2009
GCSEs -
Egerton Park Arts College
09/2001 - 07/2006
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