Danielle Robins
Llansamlet,Swansea
Summary
I am an organised and adaptable administrative and reception assistant with over 18 years of experience working within dynamic office environments. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard maintaining a professional and welcoming front-of-house presence. I remain calm under pressure, quickly adapting to new procedures, and fostering positive relationships with colleagues and clients alike. Committed to contribute my extensive experience and strong organisational skills to support the smooth and efficient running of my job role,
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Account Coordinator
Parkway Clinic
2021.03 - 2026.03
- I provide administrative and financial support to ensure a smooth operation of the dental practice. My roles requires exceptional organisational skills, attention to detail, and strong communication abilities to manage invoicing, payment processing, and financial queries.
- I receive, verify, and process invoices for accuracy and payment ensuring all invoices are processed within a timely manner and entered into the financial system.
- Manage finance emails and communicate with companies on invoice queries.
- Prepare and process payments to companies and suppliers, including writing cheques and sending BACS details to the Operations Manager for final approval.
- Respond to payment disputes and queries from dental labs and companies.
- Coordinate with internal Staff on orders, deliveries, and procurement.
- Maintain accurate records and systems for tracking procurement and invoicing.
- Order and manage stock levels, including sourcing new and better products.
- Attend meetings with companies and reps, and resolve any disputes.
- Update procurement outgoing data spreadsheets.
- Continuously improve processes and identify cost-saving opportunities.
- Raise and resolve disputes and follow up on general orders.
- Give patient support working within a busy switch board office booking appointments, answering patient dental enquires through telephone calls and emails.
Store Assistant
Aldi
2019.07 - 2021.02
- Dealing with customer enquiries and purchases face to face on a daily basis
- Resolving customer concerns and complaints
- Managing stock levels and assisting with deliveries
- Reporting customer levels into the store in accordance with government guidelines during the recent pandemic.
Customer Care and Service Assurance Representative
Virgin Media
Swansea
2006.06 - 2019.06
- Variety of roles involving telephone advisor covering customer services, billing, technical support.
- Booking and managing technician appointments
- Being a point of contact for newer members of the team and dealing with customer escalations
- Preparing and signing off letters for customer correspondence and complaints
- Manage and reply to emails in relation to customers and management that reflects changes to my team and wider business
- Team engagement coordinator.
- Fully trained to deliver a 1st class customer service experience
- Team manager support assisting; Delivery of side-by-side coaching of colleagues and performance measuring
Education
Birchgrove Comprehensive School
Swansea 2001.01 - 2005.01
GCSE - Maths, Science, Business studies, Child Development
Gower Collage
Swansea 2005.01 - 2006.01
Skills
- Administrative and office support
- Invoice processing and financial administration
- Customer service and complaint resolution
- Organisation and time management
- Procurement and stock management
- Microsoft Office proficiency
- Professional communication (phone, email, and face-to-face)
- Problem solving and dispute resolution
- Ability to work independently and prioritise workload
- Team support and mentoring
Interests
Reading, Live Music, Family and Social time, Organising Actives
Successes
Attended the last 2 annual Employee Recognition Awards ceremonies 2016/2017
Additional Learning
- NVQ Level 2 in customer service
- City & Guilds level 1 in preparing to work in adult social care
- Paediatric First Aid
- Fundamental Accountancy and Book keeping course
- City & Guilds Level 1 Essential Communication Skills
- City & Guilds Level 1 Essential Application of Number Skills
- City & Guilds Level 2 Essential Digital Literacy
- City & Guilds Level 2 Diploma in Business Administration
References
References available upon request.
Timeline
Account Coordinator
Parkway Clinic
2021.03 - 2026.03
Store Assistant
Aldi
2019.07 - 2021.02
Customer Care and Service Assurance Representative
Virgin Media
2006.06 - 2019.06
GCSE - Maths, Science, Business studies, Child Development
Gower Collage
2005.01 - 2006.01
Birchgrove Comprehensive School
2001.01 - 2005.01