Summary
Overview
Work History
Education
Skills
References
Timeline
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Danielle Riddell

Glasgow,Glasg

Summary

Accomplished professional with extensive expertise in social media engagement, data entry, and helpdesk operations. Demonstrates proficiency in Microsoft Suite, Adobe Creative Suite, and social media scheduling tools. Adept at handling pressure, effective verbal articulation, and problem-solving. Skilled in GDPR knowledge, email correspondence, and telephone manners. Committed to leveraging analytical skills and platform-specific best practices to drive organisational success.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Customer service representative

Freelance for Widernet
Glasgow, Glasgow City
12.2021 - Current
  • Provided top-notch support for increased customer satisfaction.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Offered technical support, leading to enhanced user experience.
  • Assisted with account and social media moderation.
  • Performed administrative duties contributing towards smooth operations.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Assisted over 60 customers per day in making informed decisions by providing detailed product information.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Streamlined processes through efficient record keeping.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.

Assistant manager

Avant Garde
Glasgow, Glasgow City
10.2012 - 04.2018
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Implemented promotional strategies for increased footfall during holiday seasons by about 20%.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Assisted in recruitment process to build an effective workforce.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Increased staff productivity by providing comprehensive training programmes.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Monitored sales performance regularly adjusting strategies as required.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Created a positive work environment, resulting in higher employee morale.
  • Monitored health and safety measures for guaranteed compliance.

Education

Master of Letters - Creative Writing

University of Strathclyde
Glasgow
09.2022 - 06.2023

Bachelor of Arts - Journalism, Creative Writing & English

University of Strathclyde
Glasgow
09.2018 - 06.2022

Skills

  • Pressure handling
  • Social media engagement competency
  • Microsoft suite expertise
  • Positive disposition
  • Familiarity with company policies
  • Email correspondence expertise & helpdesk operations
  • Social media navigation
  • Email administration
  • Problem-solving & Analytical
  • Platform-Specific best practices
  • Hootsuite, Canva and Adobe experience
  • Copywriting proficiency
  • Social listening capabilities
  • Multitasking
  • Adobe Creative Suite
  • Trends research


References

References available upon request.

Timeline

Master of Letters - Creative Writing

University of Strathclyde
09.2022 - 06.2023

Customer service representative

Freelance for Widernet
12.2021 - Current

Bachelor of Arts - Journalism, Creative Writing & English

University of Strathclyde
09.2018 - 06.2022

Assistant manager

Avant Garde
10.2012 - 04.2018

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Danielle Riddell