Danielle Rees
Summary
Proven leader in streamlining operations, enhancing client relations, and driving team performance at Dust Bee Gone Ltd. Expert in workload prioritisation and customer service, achieving significant improvements in efficiency and satisfaction. Leveraged invoicing and staff scheduling skills to exceed business targets, demonstrating a commitment to excellence and results.
Overview
20
20
years of professional experience
Work History
Cleaning Supervisor and Administration Assistant
Dust Bee Gone Ltd
11.2021 - Current
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximise quality of service and performance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Visually inspected area for overlooked aspects.
- Updated spreadsheets and databases to track, analyse, and report on performance and sales data.
- Assisted in accounts receivable, cash receipts and collections and daily deposits.
- Made contact and took action to collect on insufficient funds checks.
Care Assistant
Care in the Vale
04.2019 - 07.2020
- Recognised and reported abnormalities or changes in patients' health status to care manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Care Assistant
Right at Home
09.2018 - 04.2019
- Recognised and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
Administration and Accounts Payable Assistant
Electric Center
09.2013 - 07.2018
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Evaluated financial records to detect errors and discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Input financial data and produced reports using bespoke software.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Consultant
Carphone Warehouse
09.2011 - 12.2012
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying bins and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Assistant - Retail
Jane Norman Retail
12.2010 - 06.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Accounts Payable and Administrative Assistant
Edmundson Electrical
02.2005 - 11.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Input financial data and produced reports using bespoke software.
Customer Assistant - Retail Christmas Temp
Next Retail
11.2004 - 01.2005
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
AAT Advanced Diploma in Bookkeeping - Level 3
Cardiff And Vale College
Vale Of Glamorgan07.2022
AAT Foundation Certificate in Accounting - Level 2
Cardiff And Vale College
Vale Of Glamorgan07.2021
NVQ in Business Administration
Work Based Training
Cardiff11.2005
GCSE
Llanedeyrn High School
Cardiff07.2004
Skills
- Workload prioritization
- Scheduling and Planning
- Invoicing
- Client Relations
- Task Delegation
- Staff Scheduling
- Customer service-focused
Timeline
Cleaning Supervisor and Administration Assistant
Dust Bee Gone Ltd
11.2021 - Current
Care Assistant
Care in the Vale
04.2019 - 07.2020
Care Assistant
Right at Home
09.2018 - 04.2019
Administration and Accounts Payable Assistant
Electric Center
09.2013 - 07.2018
Customer Service Consultant
Carphone Warehouse
09.2011 - 12.2012
Sales Assistant - Retail
Jane Norman Retail
12.2010 - 06.2011
Accounts Payable and Administrative Assistant
Edmundson Electrical
02.2005 - 11.2010
Customer Assistant - Retail Christmas Temp
Next Retail
11.2004 - 01.2005
AAT Advanced Diploma in Bookkeeping - Level 3
Cardiff And Vale College
AAT Foundation Certificate in Accounting - Level 2
Cardiff And Vale College
NVQ in Business Administration
Work Based Training
GCSE
Llanedeyrn High School
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