Danielle Read
Summary
A friendly yet highly professional individual skilled in customer service and dealing with a number of rapidly changing and competing priorities within tight deadlines. Recognised for professional demeanour, punctuality, motivation, integrity and the ability to take initiative. A tenacious and focused individual with strong attention to detail, excellent organisational skills and a passion for producing customer satisfaction, high quality results and a great reputation. A driven individual now looking to apply excellent transferable skills in order to achieve, excel and evolve in a new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Department For Work & Pensions
Basildon, Essex
02.2024 - Current
- Actively manage a high volume of claims per day following the trigger approach to ensure work is attended to in priority order. Responsible for thousands of claims
- Actively resolving queries, dissatisfaction and complaints regarding unresolved contact and problems
- Trusted to process high value underpayments and over payments once investigating possible inconsistency with information causing it
Ophthalmic Technician / Health Care Assistant
Moorfields Eye Hospital NHS Foundation Trust
Barking, Essex
10.2020 - 02.2023
- Utilise technical expertise to operate highest grade equipment to examine and diagnose eye health
- Trained to instil appropriate dose of medication to eye. Measure vital signs to approve and put forward for surgery
- Achieved numerous successes in the role, including winning the Daisy Award in Recognition Of Outstanding Care
Locum Optical Assistant
Specsavers Opticians
, Essex
08.2019 - 03.2020
- Carried out diagnostic examinations using specialised hospital grade equipment to test visual function and eye health
- Performed dispensing of prescription glasses, prescription contact lenses, adjustments and repairs
- Establish relationships with customers from start to finish to gain insights into their needs and translate findings to provide bespoke tailored guidance on the options available and the best suited products and services
Clinic Supervisor
Optical Express
West Thurrock, Thurrock
08.2017 - 08.2019
- Promoted a positive environment of high standard customer service by managing and resolving queries, concerns and complaints and supporting staff
- Handled all day-to-day administrative duties and operational tasks to ensure smooth functioning. Conducted team meetings and frequent audits
Optical Consultant
Specsavers Opticians
East Ham, Newham
05.2017 - 08.2017
- Conducting diagnostic tests using hospital grade equipment to assess eye health
- Taking precise measurements and dispensing glasses suitable to specific needs also considering style, budget and visual state
Tenancy Liaison Officer
ARQ Homes
East Ham, Newham
01.2017 - 08.2017
- Managed the leasing life-cycle from enquiry stage, viewing the property up to resident move in including vetting, credit checks and tenancy agreement completion
- Performed property viewings and inspections with clients and liaised with contractors regarding work for completion
Education
GCSEs - Maths
Adult Community Learning
Basildon, EssexGCSEs - English
Adult Community Learning
Basildon, Essex 04.2001 - 2021
GCSEs - Health and Social Care
Sanders School
Hornchurch, HaveringSkills
- Active Listening
- Communication
- Decision Making
- Problem Solving
- Time Management
- Organisation
- Teamwork
- Adaptability
- Empathy
- Leadership
- Creativity
- Attention To Detail
Accomplishments
Daisy Award, in Recognition Of Outstanding Care - Moorfields Eye Hospital
Certification
Care Certificate - Moorfields Eye Hospital
References
References available upon request.
Timeline
Case Manager
Department For Work & Pensions
02.2024 - Current
Ophthalmic Technician / Health Care Assistant
Moorfields Eye Hospital NHS Foundation Trust
10.2020 - 02.2023
Locum Optical Assistant
Specsavers Opticians
08.2019 - 03.2020
Clinic Supervisor
Optical Express
08.2017 - 08.2019
Optical Consultant
Specsavers Opticians
05.2017 - 08.2017
Tenancy Liaison Officer
ARQ Homes
01.2017 - 08.2017
GCSEs - English
Adult Community Learning
04.2001 - 2021
Care Certificate - Moorfields Eye Hospital
GCSEs - Maths
Adult Community Learning
GCSEs - Health and Social Care
Sanders School
Similar Profiles
Kate PanniersKate Panniers
Product design manager at Department For Work & PensionsProduct design manager at Department For Work & Pensions
Jude RichardJude Richard
Caseworker at Department for Work & PensionsCaseworker at Department for Work & Pensions
Vikkram SasidharanVikkram Sasidharan
Senior QA Analyst at Department of Work and PensionsSenior QA Analyst at Department of Work and Pensions