Danielle Priestley
Barnsley,United Kingdom
Summary
Accomplished professional with extensive expertise in branch coordination, administrative efficiency, and multitasking proficiency. Demonstrates exceptional skills in efficient scheduling, customer service, and business administration. Proven track record in employee management, training and development, high-value project management, contract management, health and safety regulations, documentation proficiency, payroll processing, and purchasing procedures. Committed to driving organisational success through strategic planning and operational excellence.
Overview
24
24
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Branch Administrator
Howarth Timber Building Supplies
06.2021 - 07.2025
- Dealing with banking, cashing up and preparing cash for security, petty cash claims and mangers expenses
- Dealing with Southalls/Opus safety training, setting up new starters, managing e-learning, adding colleagues training records, accident reporting, road traffic collisions and work equipment checks.
- Processing invoices and expenses
- Dealing with transport making sure planners are up to date, booking in MOT's and inspections and reporting any maintenance jobs
- Issuing reports for managers and colleagues
- Dealing with colleagues' holidays and sickness and any HR query, making sure systems are always up to date
- End of month payslips, so checking that colleagues have clocked in correctly and overtime is correct before processing payslip reports to HR
Estimating Administrator
Amco.Giffen
06.2019 - 10.2019
- Working closely with the Estimators and Regional Managers, dealing with pre- tender bids
- Booking settlement meetings
- Issuing tender queries to clients
- Sending out enquires and processing Quotations
- Coordinating the submission requirements
- Informing bid teams of any changes, ensuring prices and quality is submitted in time
- Making sure bid is submitted in line with client's requirements, all correct documentation is signed before submission
Project Administrator
Morgan Sindall Property Services
12.2017 - 06.2019
- Scheduled and planned work for engineers, ensuring timely completion of all deadlines.
- Managed engineers' locations, holidays, training, and outlined weekly and monthly PPM schedules.
- Processed invoices, quotes, and VAT receipts, securing project manager approval for ongoing works.
- Prepared and maintained comprehensive reports, files, data, records, and project documentation.
- Monitored engineers and subcontractors daily to guarantee job completions within deadlines.
- Issued communications to tenants/clients regarding gas servicing and boiler maintenance compliance.
- Liaised with suppliers to coordinate parts availability, ensuring timely collection of materials.
- Collaborated with supervisor/project manager to ensure contract success.
Training Co-ordinator/Helpdesk Administrator
Integral
06.2014 - 12.2017
- Inputted reactive calls into in-house and client systems.
- Issued jobs to engineers for reactive maintenance and planned preventative maintenance (PPM).
- Categorised and allocated appropriate labour resources based on geographical requirements.
- Provided administrative support to the PPP Division Facilities Management Team.
- Processed electronic purchase orders within allocated spend limits.
- Generated reports and supporting documentation as required.
- Raised invoices, monitored costs against quotations, and arranged payments.
- Assessed training needs for new and existing employees, managing training programmes effectively.
Customer Administrator
Sig Energy Management
01.2014 - 06.2014
- Answering the phone from customers, answering enquires about home insulation products and adding new jobs onto the database.
- Logging self-generated jobs from surveyors and assessors and then speaking to the customer arranging an install date.
- Calling customers to book in assessments and install dates for loft, cavity insulation or for a new boiler, screening the job and explaining to the customer the different schemes we offer.
- Dealing with complaints, logging complaints and then explaining to the customer of our complaint's procedure.
- Writing to customers if we were unable to get in touch and also sending confirmation letters.
- Working with the diary coordinator, booking surveys and install dates in the right timescale and making sure it is in the appropriate post code area.
- Whilst working for SIG energy management I completed MS EXCEL IF analysis and combined formats.
Facilities Management Helpdesk Advisor
Carillion Plc, Sheffield
Sheffield
06.2006 - 01.2014
- Answered telephone queries promptly and efficiently.
- Allocated jobs to maintenance and admin support teams.
- Followed up on reported jobs to ensure completion within service level agreements.
- Handled job requests via electronic mail and fax with professionalism.
- Raised quotes in a timely manner to facilitate client needs.
- Resolved complaints sensitively and efficiently, maintaining customer satisfaction.
- Managed room and car bookings for clients, ensuring smooth logistics.
- Trained new starters and updated team leader on changes to helpdesk procedures.
Customer Care Advisor
Royal Mail
03.2003 - 06.2006
- Dealing with incoming and outgoing calls in a call centre environment.
- Responding to and resolving customer's complaints within tight timescales.
- Advising Customers on products and services the company offer
- Achieved prompt issue resolution with detailed product knowledge.
- Resolved complaints promptly, restored client confidence in the company.
- Enhanced customer loyalty by delivering exceptional service at all times.
Bar executive/assistant chef
Yates Wine Lodge, Barnsley
Barnsley
07.2002 - 03.2003
- Serving Customers
- Waiting Tables
- Dealing with money and cleaning
- Working in the kitchen
Assistant manager
Made in Mexico Restaurant, Barnsley
Barnsley
04.2002 - 07.2002
- Managing staff
- Ordering stock
- Taking bookings
Clerical assistant and receptionist
VHE, Shafton, Barnsley
Barnsley
10.2001 - 03.2002
- Filing
- Photocopying and typing up business letters for PA
- Dealt with incoming and outgoing mail
- Received clients who came for Business Meetings
- Was receptionist for company
Education
Secondary Education -
Kriel High School
South Africa 01.1995 - 01.2000
NVQ Level 2 - Customer services
Barnsley MET Training
BSc (Hons) - Construction and Project Management
University Campus Barnsley
Skills
- Branch coordination
- Administrative efficiency
- Multitasking proficiency
- Efficient scheduling
- Customer Service
- Business administration
- Employee management
- Training and Development
- High-value project management
- Contract management
- Health and Safety regulations
- Documentation proficiency
- Payroll processing
- Purchasing procedures
Certification
- Emergency first aid at work-01 October 2015
- ISOH-Safe working in Property Services- January 2018
- Southalls Safety Training – October 2021
- Award in Timber Merchanting Level 2 NVQ Diploma in Merchant Supplies- November 2022
References
References on request
Affiliations
- I enjoy the outdoors, walking and camping week-ends. I love to travel and like to have a holiday booked aboard, somewhere I have never been too. I also enjoy keeping fit and try and attend gym classes few times a week. I also enjoy hosting family/friend gatherings where there is good music or me cooking at home.
Timeline
Branch Administrator
Howarth Timber Building Supplies
06.2021 - 07.2025
Estimating Administrator
Amco.Giffen
06.2019 - 10.2019
Project Administrator
Morgan Sindall Property Services
12.2017 - 06.2019
Training Co-ordinator/Helpdesk Administrator
Integral
06.2014 - 12.2017
Customer Administrator
Sig Energy Management
01.2014 - 06.2014
Facilities Management Helpdesk Advisor
Carillion Plc, Sheffield
06.2006 - 01.2014
Customer Care Advisor
Royal Mail
03.2003 - 06.2006
Bar executive/assistant chef
Yates Wine Lodge, Barnsley
07.2002 - 03.2003
Assistant manager
Made in Mexico Restaurant, Barnsley
04.2002 - 07.2002
Clerical assistant and receptionist
VHE, Shafton, Barnsley
10.2001 - 03.2002
Secondary Education -
Kriel High School
01.1995 - 01.2000
NVQ Level 2 - Customer services
Barnsley MET Training
BSc (Hons) - Construction and Project Management
University Campus Barnsley
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