Danielle Patmore
Polesworth ,Warwickshire
Summary
I am a highly organised, professional and helpful to those around me. I am eager to learn, develop new skills as well as progress those already acquired. I work well alone and as part of a team and I feel I possess strong leadership skills. Having worked and currently working in a fast paced environment, I am able to work to strict deadlines and under pressure. I am extremely reliable, an excellent time keeper and a very keen and hard worker. I am currently looking for a new challenge and a chance to develop my skills in a forward thinking and prestigious company where I can grow and progress.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Hyundai Mobis
07.2023 - Current
- Handled incoming telephone calls promptly, minimising customer waiting times and boosting satisfaction ratings.
- Managed enquiries via phone, email and ticketing systems — covering part numbers, stock availability, pricing and delivery timelines
- Processed orders and claims, providing timely updates on backorder status to keep customers informed.
- Resolved delivery issues and product-related queries efficiently
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Delivered remote support to dealers, guiding them through step-by-step solutions.
- Recorded all interactions and tracked performance metrics within Salesforce
- Maintained comprehensive, up-to-date knowledge of internal processes and product information
- Collaborated with team members to share best practices and improve service delivery standards.
- Provided training and support to new customer service team members, enhancing team performance.
- Created user-friendly guides and FAQs for common issues, decreasing repeat support requests within the team.
- Primary point of contact for Hyundai, Genesis, Kia and PBV dealer networks
Telesales Account Manager
PHS
Tamworth, Staffordshire
09.2022 - Current
- Managed customer relations by addressing inquiries and providing tailored support to enhance customer satisfaction.
- Providing quotes to the customer upon request
- Sending out contract information followed by information packs relating to the products purchased.
- Followed up with clients to communicate install dates and ensure timely service delivery.
- Handling case complaints with a view to resolve in a timely manner
- Manage accounts based within the midlands area
- Ensuring all products and recommendations are user-friendly, reliable and most importantly meet the customers' requirements
- Handling incoming and outgoing correspondence
- Recorded and stored information as necessary.
- Conducted research and gathered relevant data to inform strategic decision-making.
- Kept accurate records of workplace procedures for future analysis.
- Wrote comprehensive inspection reports outlining outcomes and steps taken.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Estimated material costs and quantities required for health, safety and sanitation remediation projects.
Hire Controller
Speedy Hire
Tamworth, Stafforshire
10.2021 - 10.2022
- Achieved company targets through effective implementation of tailored sales strategies.
- Consistently achieved or surpassed sales targets.
- Processed reservations on internal booking system for accurate recordkeeping.
- Provided first-class customer follow-up support, enhancing overall service experience.
- Outlined product benefits in persuasive and compelling sales presentations.
- Supported inventory tracking of rented items for reporting.
- Kept robust records of transactions, insurances and payments.
- Overcame customer objectifications to maximise conversions.
- Resolved customer issues and complaints swiftly, ensuring high levels of customer satisfaction.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
Administrator
Speedy Hire
Tamworth, Stafforshire
04.2020 - 10.2021
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls.
- Liaised with customers, addressing enquiries, handling meeting requests, and answering billing questions to enhance customer satisfaction.
- Managed client communications by answering phones and responding to emails, ensuring timely and effective correspondence.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
- Identified and resolved administrative issues, streamlining office processes for improved efficiency.
- Collaborated closely with other managers to smooth and improve office operations.
- Set up new files and assigned to contract numbers
- Operated and maintained various office machinery such as printers, fax machines and photocopiers.
- Processed the off-hiring of both plant and power equipment as per the customers' instructions.
- Organised collection dates while making sure that the customer is kept informed at all times.
- Processing purchase orders for third party installations that have been carried out on customers sites.
- Recording both service routes and fuel quantities so that all fleet is maintained and inspected regularly
Receptionist
Speedy Hire
Tamworth , Stafforshire
05.2019 - 04.2020
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Captured and processed client information, entering data into online systems to support accurate record-keeping and enhance accessibility.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Organised and updated weekly calendars for management, ensuring efficient scheduling and prioritisation of commitments.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Organised and stored invoices and customer records in filing system to ensure easy access and retrieval.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Booked conference rooms and meeting spaces, coordinating supplies and catering to facilitate successful company events.
- Coordinated complex schedules for training events.
Estimator
Contract Fire Security
Sutton Coldfield, West Midlands
09.2018 - 05.2019
- Consistently followed up with customers to determine satisfaction levels.
- Scheduled crews and coordinated installation procedures to meet deadlines and deliver quality standards.
- Conducted research to investigate best prices and quotes, assessing quality of products and services.
- Evaluated financial, technical and operational risks of projects to determine liabilities.
- Produced high-volume orders to effectively meet customer demand.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Scanned documentation and entered into database to maintain accurate records.
- Provided quotes for remedial works that were required to be carried out on customer sites.
- Searched for the best price options in order to be competitive to win works quoted for.
- Working in a team to maximize projects completion.
Supervisor
ToysRus
Tamworth, Staffordshire
10.2016 - 03.2018
- Started off as seasonal help and progressed into a cashier roll then onto being a supervisor.
- Aligned day-to-day activities with targets set by upper management.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Directed loading and unloading of daily deliveries to manage smooth workflow.
- Performed keyholding responsibilities to guarantee timely opening and closing of store.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Defined clear priorities and production quality standards to achieve desired result within agreed timescale.
Education
Level 1 Taster to Hair & Beauty - Hair & Beauty
Coventry City Butts College
Coventry2008
GCSEs -
Nicolas Chamberling Technology College
Bedworth 2007
Skills
- Research & Data Collection
- Communication (this includes over the phone, via email & face to face)
- Customer relations
- Problem solving
- Critical Thinking
- Teamwork
- Time management & prioritization
- High attention to detail
- Computer skills (Including microsoft packages and other systems)
Timeline
Customer Service Specialist
Hyundai Mobis
07.2023 - Current
Telesales Account Manager
PHS
09.2022 - Current
Hire Controller
Speedy Hire
10.2021 - 10.2022
Administrator
Speedy Hire
04.2020 - 10.2021
Receptionist
Speedy Hire
05.2019 - 04.2020
Estimator
Contract Fire Security
09.2018 - 05.2019
Supervisor
ToysRus
10.2016 - 03.2018
GCSEs -
Nicolas Chamberling Technology College
Level 1 Taster to Hair & Beauty - Hair & Beauty
Coventry City Butts College