Summary
Overview
Work history
Education
Skills
Timeline
Waitress

Danielle Omoregie

leeds,West Yorkshire

Summary

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills from my managerial experience within the industry.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Waitress

Frankie & Benny's
Leeds, West Yorkshire
10.2019 - Current
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Restaurant Supervisor

Frankie & Benny's
Leeds, West Yorkshire
08.2022 - 05.2023
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
  • Attended regular training to obtain and update food safety certificates.
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Boosted sales through targeted product training and upselling strategy.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Opened and closed store following key holder procedures to facilitate safe and legal trading.

Team Leader

Elland Road
Leeds
02.2019 - 08.2022
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

Education

A-Levels -

Notre Dame Catholic Sixth Form College
Leeds
09.2019 - 06.2022

Skills

  • Opening and closing procedures
  • Guest rapport
  • Reservations management
  • Food allergies knowledge
  • Upbeat, outgoing and positive
  • Guest needs anticipation
  • Cleaning requirements
  • Effective sales techniques
  • Teamwork and contribution
  • Dependable and Responsible
  • Excellent Communication

Timeline

Restaurant Supervisor

Frankie & Benny's
08.2022 - 05.2023

Waitress

Frankie & Benny's
10.2019 - Current

A-Levels -

Notre Dame Catholic Sixth Form College
09.2019 - 06.2022

Team Leader

Elland Road
02.2019 - 08.2022

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Danielle Omoregie