Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Danielle Nicol

Leven,United Kingdom

Summary

Accomplished professional with extensive expertise in front facing roles and housekeeeping. Demonstrates strong leadership abilities and supervisory experience, effectively training and developing staff to achieve organisational goals. Adept at communication and maintaining high steandards of housekeeping and customer servic aiming to leverage skills in a dynamic work environment.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Housekeeping

Travelodge Hotels (UK)
Edinburgh, City of Edinburgh
2023.06 - 2026.05
  • Uphold cleanliness and hygiene standards across guest rooms, public areas, and facilities.
  • Assist with thorough room servicing, including linen changes, dusting, vacuuming, and replenishing amenities.
  • Ensure rooms are prepared on time to meet occupancy targets and guest expectations.
  • Adhere to health and safety protocols when handling cleaning agents and equipment.
  • Communicate with team members and management to facilitate daily operations.
  • Supported training of new employees and assisted as linen porter on certain days.
  • Performed maintenance jobs around the hotel and supervised fellow housekeepers by checking rooms.

Supervisor and key holder

Card Factory
Leven, Fife
2022.09 - 2023.04
  • Supported employees in completing tasks and reaching goals during absence of store management.
  • Ensured daily merchandising and replenishment processes, along with key corporate communications and cleanliness standards, were effectively executed during opening and closing.
  • Followed proper procedures for opening and closing the store.
  • Facilitated positive customer experiences during transactions.
  • Managed safe till floats and banking procedures.
  • Oversaw store operations and employee management on Sundays.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

Customer Service

Argos Sainsbury’s
Cupar, Fife
2022.01 - 2022.08
  • Assist customers in locating desired products and provide comprehensive support.
  • Receive and organise morning deliveries efficiently.
  • Verify accuracy of labels and seals for home delivery packages.
  • Ensure swift service by delivering items to customers promptly.
  • Provide detailed product information and answer customer inquiries.

Education

Certificate of higher education - Psychology

The Open University
2023.09 -

Scottish Qualifications Certificate - Social Science

Dundee and Angus College
Dundee, Dundee City
2016.08 - 2017.05

Skills

  • Microsoft Office proficiency
  • Housekeeping proficiency
  • Cash handling
  • Staff training and development
  • Leadership abilities
  • Direct sales expertise
  • Communication skills
  • Customer service excellence
  • Organizational skills
  • Retail sales experience
  • Supervisory experience

References

References available upon request.

Timeline

Certificate of higher education - Psychology

The Open University
2023.09 -

Housekeeping

Travelodge Hotels (UK)
2023.06 - 2026.05

Supervisor and key holder

Card Factory
2022.09 - 2023.04

Customer Service

Argos Sainsbury’s
2022.01 - 2022.08

Scottish Qualifications Certificate - Social Science

Dundee and Angus College
2016.08 - 2017.05

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Danielle Nicol