Summary
Overview
Work history
Education
Skills
Certification
Personal Attributes
Timeline
Generic

Danielle Newman

Biggleswade,Bedfordshire

Summary

With a successful background in business management, beauty therapy, and event coordination, I bring a versatile skill set with a foundation in hands-on experience and professionalism. I am skilled in building strong client relationships, overseeing daily operations, providing mentorship, and managing administrative responsibilities with precision. My career has provided the opportunity to work with diverse clients, where I've gained a reputation for clear communication and efficient project management, enhancing my adaptability and commitment to delivering high-quality results. I am now looking for an administrative position that allows me flexibility to use my organisational and operational skills to assist in a business support role. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Business Manager

Belle & Bee Beauty
Hertfordshire
10.2017 - 03.2025
  • Manage daily operations of the business, overseeing staff scheduling and customer appointments
  • Handle customer complaints with tact and professionalism, resolving issues to ensure client satisfaction
  • Establish and maintain strong relationships with product representatives
  • Conduct performance evaluations for staff, providing constructive feedback and setting individual objectives
  • Coordinated salon events and promotions, enhancing brand visibility and community engagement
  • Conducted regular stock takes, ordered supplies, and negotiated with suppliers to maintain inventory levels and reduce costs
  • Developed and implemented marketing strategies to attract new clients and retain existing ones, increasing customer base by 20%
  • Project managed salon refurbishments, enhancing the customer experience and functionality of the space
  • Trained new employees on salon protocols, customer service excellence, and health and safety regulations

Conference & Events Consultant

Mice Concierge
05.2015 - 07.2016
  • Negotiated contracts with vendors, securing high-quality services at competitive prices for event success
  • Oversaw on-site event execution and administration from start to finish, addressing any issues promptly to maintain high standards of event delivery
  • Coordinated transportation and accommodation arrangements for event attendees, enhancing their overall experience
  • Sourced unique venues for events, offering clients bespoke options
  • Conducted post-event evaluations, gathering feedback to drive continuous improvement in future event planning and execution

Conference and Events Manager

Offley Place Country House Hotel
Hitchin
08.2014 - 05.2015
  • Oversee the smooth running of reception, conference and events departments ensuring the highest levels of service
  • Coordinate all stages of conference and event bookings from start to finish
  • Increase corporate revenue and restaurant and room sales; to include cold calling, site visits, calendar of events and marketing and followed up in a timely manor
  • Ensure that all conference/events contracts are created, signed, deposits paid and entered accurately in accordance with policy and procedures
  • Conducted weekly meetings with department heads to review function sheets
  • Maintain good customer relations and provide a personalised service at all times
  • Carry out duty management shifts as required by the business

Training Manager and Tutor

The Rooms
Stotfold
11.2011 - 08.2014
  • Key roles include managing the beauty salon and training school, a tutor and exams officer, managing the business' financial accounts and overseeing the running of four separate salons
  • Oversee 10 members of staff, carry out continuous training with employees and staff to keep their high level of customer service
  • Provide consultancy services to a number of businesses
  • In charge of scheduling multiple diaries for different business functions
  • A targets and budgets role which I relished workings towards and beating
  • Identify sales opportunities to generate growth
  • Coordinated Ofsted assessments, achieving a result from 'Requires Improvement' to 'Outstanding'
  • Exam invigilator and assessor
  • Hosted celebrity events to promote our brand and products
  • Managed social media channels to increase business outreach

Managing Director and Beauty Therapist

Revive Health and Beauty Salon
Letchworth
08.2006 - 10.2011
  • Successfully running a profitable business
  • Managed daily business duties - finances, operations, treatments and customer care
  • Developed and maintained business and marketing plan to ensure success
  • Significantly boosted treatment sales through strategic promotion
  • Maintain friendly and professional relationships with clients and suppliers
  • Training new staff to consistently deliver high standards
  • Stock management and control
  • Adhered to and enforced policies and protocols to maintain operational consistency and compliance
  • Overseeing the sales and promotion of products and treatments- I was a top seller
  • Delivered high-quality services by maintaining customer focus at all times.



Education

GCSE's - (A-C)

The Knights Templar School

NVQ Level 2 & 3 - Beauty Therapy

North Hertfordshire College

NVQ Level 3 - Diploma in Anatomy & Physiology

North Hertfordshire College

Skills

  • Confident and effective communicator
  • Detail-orientated
  • Strong time management skills
  • Adaptable and reliable
  • Proven ability in people management and development
  • Strategic business insight
  • Financial planning and budgeting knowledge
  • Staff recruitment and retention
  • IT Proficiency
  • Event planning
  • Health and Safety Compliance
  • Customer Service
  • Employee training

Certification

Level 2 Certificate in Principles of Business Administration, North Hertfordshire College (2025)

NVQ Level 4: PTTLS, North Hertfordshire College (2011)

Train the Trainer Courses (2011- 2014)

Marketing & Business Planning, BTC Stevenage (2005-2006)

Deluxe Fashion, Media & Bridal Makeup course, DFMA (2023)

Personal Attributes

I am a loyal professional individual, known for being conscientious, approachable and relatable. I learn quickly and thrive in environments where I can continuously develop my skills. With a strong work ethic, I take pride in my work and enjoy the opportunity to take on new challenges and learn new things.

Timeline

Business Manager

Belle & Bee Beauty
10.2017 - 03.2025

Conference & Events Consultant

Mice Concierge
05.2015 - 07.2016

Conference and Events Manager

Offley Place Country House Hotel
08.2014 - 05.2015

Training Manager and Tutor

The Rooms
11.2011 - 08.2014

Managing Director and Beauty Therapist

Revive Health and Beauty Salon
08.2006 - 10.2011

GCSE's - (A-C)

The Knights Templar School

NVQ Level 2 & 3 - Beauty Therapy

North Hertfordshire College

NVQ Level 3 - Diploma in Anatomy & Physiology

North Hertfordshire College

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Danielle Newman