Danielle Miller

My son is 14 and has additional needs. I have been a stay-at-home mum looking after him when he has been unable to attend school, and had to attend medical appointments. I have been able to give him my full attention and support, which, with the help of other organisations, has enabled him to finish home schooling and now attend mainstream school on a full-time basis.

• Kept client information secure and confidential.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
• Encouraged independence among patients whilst assisting them with tasks.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.

• Took children on outings to local parks and playgroups, encouraging play with others.
• Engaged children with games, quizzes and puzzles.
• Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas.
• Communicated with parents to provide daily feedback about child's development and progress.

• Assisted other office staff with their daily duties, including restocking paperwork throughout the station, filing and paperwork.
• Handled internal and external correspondence and communications in a professional manner.
• Answered telephones and directed callers and took messages.
• Created and maintained spreadsheets and other documents.
• Managed confidential information with discretion upholding data protection standards.

• Handled cash transactions accurately, ensured balanced till at end of shift.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Maintained clean and organised dining area for customer comfort.

• Served customers to foster a friendly atmosphere.
• Increased footfall with engaging promotional strategies.
• Handled cash transactions to ensure accurate accounting.
• Checked identification to maintain legal compliance.
• Ensured customer satisfaction by providing excellent service.

• Completed daily paperwork meticulously, ensured accurate record-keeping.
• Handled cash transactions, ensured accuracy.
• Managed queues effectively during rush hours, enhanced customer experience.
• Stocked shelves in the shop, maximised product visibility and sales opportunities.
• Operated tills accurately, reduced discrepancies at close of business day.

• Maintained confidentiality of sensitive financial information as part of ethical work conduct.
• Worked diligently on account reconciliations to ensure correctness of details logged into the system.
• Maintained detailed and organised financial records, ensuring ease of reference.
• Assisted with the preparation of financial reports to ensure timely delivery.