Danielle Marshall
Belfast,BFS
Summary
Dedicated professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Small Business Owner
BalloonBlissNI
10.2024 - Current
- Provides elite customer service by accommodating last minute orders and difficult customizations.
- Promotes business via social media to generate leads and maximize brand identity, primarily Instagram and Facebook. Also utilizing the strength of word of mouth by advertising with local businesses.
- Fulfilling customer shipping needs by completing all purchase orders and customer invoices.
- Participates in business events, conferences and trade shows to promote products and network with business owners and prospective clients. Using local markets and events to showcase my products and service.
Bar and Restaurant Manager,
Brooks Hotel
02.2021 - 05.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developing marketing strategies to attract customers and stay competitive in the local scene. Particularly during sporting seasons and Wintertime (the slowest business season).
- Using analytical techniques by focusing on data-driven decisions to optimize operations. This included analyzing sales trends to identify popular items and peak hours, using inventory management systems to track stock levels and reduce waste, and employing customer feedback analytics to improve service quality.
Restaurant Supervisor
The Revely
09.2018 - 08.2023
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Preparing and submitting reports on sales, inventory, and staff performance to the restaurant manager. Assisting with marketing and promotional activities to attract customers. Taking on board customers feedback and feeding it back into our marketing strategy to ensure we were providing what our clientele wanted.
Food and Beverage Attendant
Off the Bone
01.2018 - 08.2018
- Greeting and Seating Guests: Welcoming guests upon arrival and escorting them to their tables.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Food and Beverage Attendant
The Sherwood Inn
10.2015 - 08.2018
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Providing Excellent Customer Service: Ensuring a positive and memorable dining experience for guests by providing attentive, friendly, and efficient service.
- As a very local establishment, it was necessary to adapt to the local way and work within limitations of their expectations and needs.
English Tutor
IPAG School of Business
01.2017 - 07.2017
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Met with students and discussed educational goals and expectations.
- Developed student confidence through positive reinforcement strategies.
- As a student myself at the time studying abroad, I was able to form an understanding and comfortable environment to assist international students with their English.
Education
Bachelor of Business (Honours) - Marketing And Management
Limerick Institution of Technology
Limerick05-2018
Level 6 - Marketing And Business Studies
Limerick College of Further Education
Limerick05-2015
Level 5 - Business Administration And Legal Studies
Central College Limerick
Limerick05-2014
Leaving Certificate - Secondary School
Colaiste Mhuire
Ennis05-2013
Skills
- Comfortable working in a fast paced environment
- Confident talking to new and existing clients
- Experience in upselling products/services to clients
- Knowledge of social media and how to market to them using trending themes
- Experience in keeping existing clientele happy, valued and loyal to my employers business
- Willing to always better myself, my skills and my knowledge to improve as an employee
- Friendly, working with people is my comfortable environment
Socialising, Cooking, Crafts, Strength Training, Reading
I am a people person and people pleaser, I love to socialize over food and conversation. My house is the place where meals are made, dessert is baked and laughter is created. I love to spend time with my family and friends, I also bake goods for parties and events. I enjoy getting people onboard to help out with big occasions and working together to create the best memories possible.
Timeline
Small Business Owner
BalloonBlissNI
10.2024 - Current
Bar and Restaurant Manager,
Brooks Hotel
02.2021 - 05.2024
Restaurant Supervisor
The Revely
09.2018 - 08.2023
Food and Beverage Attendant
Off the Bone
01.2018 - 08.2018
English Tutor
IPAG School of Business
01.2017 - 07.2017
Food and Beverage Attendant
The Sherwood Inn
10.2015 - 08.2018
Bachelor of Business (Honours) - Marketing And Management
Limerick Institution of Technology
Level 6 - Marketing And Business Studies
Limerick College of Further Education
Level 5 - Business Administration And Legal Studies
Central College Limerick
Leaving Certificate - Secondary School
Colaiste Mhuire
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