Danielle Marks
Bristol
Summary
Results driven and a high-energy Account Manager with a proven track record across commercial EdTech and complex public sector environments. I thrive massively under pressure whilst remaining composed. I have years of experience building strong relationships built on trust, and delivering exceptional outcomes. I am highly skilled in full 360 account management, cold-start territory building, client retention, and line management.
Overview
13
13
years of professional experience
Work history
Account Manager
Zen Educate
Bristol
2025.09 - 2026.07
- Account & Territory Growth: Spearheading the launch of a brand-new geographic region from scratch—driving business development, winning new school and trust accounts, and building long-term account relationships.
- Line Management: Directly line manage 1 team member, driving daily operational performance, running regular 1-on-1s, and providing continuous coaching and professional development.
- 360 Recruitment & Sales: Manage the full recruitment and SaaS platform sales cycle, delivering tailored hiring solutions to educational leadership while consistently exceeding targets in both existing and new territories.
- Process & Retention: Onboard new educational trusts and schools, ensuring high retention rates through close client support and consistent service delivery.
Senior Family Support Practitioner
Bath & North East Somerset Council
Bath
2023.05 - 2025.09
- Complex Case Management: Managed a high-priority caseload, assessing complex needs, trauma, and safeguarding concerns to design and deliver targeted intervention packages.
- Placement & Stakeholder Coordination: Collaborated closely with foster carers, social workers, and multidisciplinary teams to ensure appropriate placement matching for looked-after children.
- Risk Reduction & Negotiation: Built strong, high-trust relationships with vulnerable families and external agencies to resolve sensitive issues and achieve stable, long-term outcomes.
Referral and Information Officer
Bath & North East Somerset Council
Bath
2019.05 - 2023.05
- Triage & First Point of Contact: Managed incoming safeguarding referrals from partner agencies, evaluating immediate risks and deciding appropriate multi-agency response paths.
- Multi-Agency Collaboration: Partnered directly with the police, health visitors, and educational professionals to gather intelligence, undertake detailed assessments, and implement early help strategies.
Client Services Advisor
Marie Stopes International
Bristol
2017.11 - 2019.05
- High-Risk Client Support: Delivered telephone support and crisis management for sensitive healthcare appointments, managing complex referrals and handling safeguarding escalations.
- Cross-Sector Communication: Partnered with GPs, social workers, and healthcare teams to maintain safeguarding standards and improve service delivery models under tight operational timelines.
Sales & Marketing Executive
Celeritas Solutions
Bristol
2015.07 - 2016.11
- Business Development: Executed targeted lead generation and cold calling strategies, pitching face-to-face to senior decision-makers and securing key accounts including Dartington Crystal and Lilly’s Kitchen.
- Account Retention & Strategy: Maintained strong client engagement through structured CRM follow-ups, consistently exceeding quarterly sales and retention targets.
Neonatal Nursery Nurse
NHS
Bristol
2013.11 - 2015.06
- Delivered critical daily care, vital-sign monitoring, and specialized medical support in a neonatal hospital unit, maintaining accurate updates to individual care plans and communicating closely with medical staff and families.
Education
Level 3 Certificate - Marketing and Communications
City of Bristol College
Diploma Level 3 - Health and Social Care
AQA
NVQ Level 3 - Childcare and Education
AQA
Skills
- Account Management & Sales: 360 Sales Cycle, SaaS Platform Selling, Territory Building, Lead Generation, CRM Management
- People Leadership: Line Management, 1-on-1 Coaching, Onboarding, Performance & KPI Tracking
- Relationship & Stakeholder Management: Key Account Retention, Public Sector & B2B Partnering, Solution Selling
- Communication & Resilience: Complex Case Management, High-Stakes Negotiations, Safeguarding & Risk Assessment
Timeline
Account Manager
Zen Educate
2025.09 - 2026.07
Senior Family Support Practitioner
Bath & North East Somerset Council
2023.05 - 2025.09
Referral and Information Officer
Bath & North East Somerset Council
2019.05 - 2023.05
Client Services Advisor
Marie Stopes International
2017.11 - 2019.05
Sales & Marketing Executive
Celeritas Solutions
2015.07 - 2016.11
Neonatal Nursery Nurse
NHS
2013.11 - 2015.06
NVQ Level 3 - Childcare and Education
AQA
Diploma Level 3 - Health and Social Care
AQA
Level 3 Certificate - Marketing and Communications
City of Bristol College