Summary
Overview
Work history
Education
Skills
Timeline
Generic

Danielle Lillis

Northenden,Manchester

Summary

Enthusiastic Customer Service and Telesales Representative with a passion for people.

Provide superior customer service and resolve all issues quickly and with positive attitude. Polite and professional person with strong communication and multitasking skills.

Experienced in resolving customer complaints and hitting sales targets. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.

Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic.

A strong team player, who praises and lifts all around me, encouraging positive teamwork and a productive and happy work environment.

Overview

24
24
years of professional experience

Work history

Sales assistant

Aldi
Manchester
10.2022 - Current
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Continuously provide service with a smile and happy, friendly, helpful and professional attitude.
  • Manual re-stocking, organising, re-merchandising and staging of products.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Received and processed product returns.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Built lasting relationships with clients through customer service interactions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Monitored and reported suspicious activity to security officer to avoid theft.

Outbound Telesales Assistant

Virgin Media uk/Sitel
Manchester
10.2008 - 06.2022
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Built lasting relationships with clients through customer service interactions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Waitress supervisor

Amigos Restaurant and Live music Bar
Zakynthos, Greece
04.2007 - 09.2008
  • Trained, coached and mentored [Number] new staff to harness menu knowledge and effectively upsell.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Provided constructive feedback to drive performance of waiting staff through regular 1:1 and team meetings.
  • Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
  • Demonstrated exceptional and up-to-date knowledge of menu items and daily specials when managing guest queries.
  • Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
  • Encouraged repeat business by presenting clean and welcoming dining environment.
  • Processed payments and reduced customer wait times.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Monitored inventory levels and reported low-stock items to support availability.

Waitress assistant

Lakeland ltd
Manchester
02.2000 - 03.2007
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Greeted and escorted guests to tables.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.

Education

GNVQS - Performing Arts, Travel and Tourism

Ridge Danyers 6th Form College
Manchester
09.1999

GCSEs - 9 A-C Grade

The Kingsway School
Manchester
09.1994

Skills

  • Enthusiastic communicator
  • Outstanding sales and customer service
  • Self-motivated
  • Outgoing and hard-working

Timeline

Sales assistant

Aldi
10.2022 - Current

Outbound Telesales Assistant

Virgin Media uk/Sitel
10.2008 - 06.2022

Waitress supervisor

Amigos Restaurant and Live music Bar
04.2007 - 09.2008

Waitress assistant

Lakeland ltd
02.2000 - 03.2007

GNVQS - Performing Arts, Travel and Tourism

Ridge Danyers 6th Form College

GCSEs - 9 A-C Grade

The Kingsway School

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Danielle Lillis