Danielle Law
West End,Hampshire
Summary
Accomplished manager with 26 years' experience working in various roles within Next.
Expertise in employee relations, stakeholder management, and leadership.
Demonstrates a strong ability to manage workplace issues, resolve conflicts, and support employee wellbeing.
Skilled in building relationships with employees, managers, and senior leaders to drive organisational success.
Proven track record in leading teams, coaching, mentoring, and developing employees.
Adept at supporting organisational change and guiding employees through transitions while maintaining confidentiality and integrity. Strong problem-solving skills with a focus on analysing issues and implementing effective solutions.
Experienced in performance management through conducting reviews, setting objectives, and managing development plans. Committed to fostering a positive work environment that enhances productivity and growth.
Overview
13
13
years of professional experience
Work history
Senior Store Manager
Next Retail
Hedge End, Hampshire
2020.04 - Current
- Create and inspire a motivated team who drive business objectives
- Lead and support my team, providing succession and growth to the wider business
- Support the wellbeing and fair treatment of my in-store and area team
- Build strong working relationships, collaboration and influence across retail and head office teams
- Implement company HR policies and support the region in delivering successful outcomes within the resolution and grievance process
- Supported store operations during Area managers' absence by conducting store visits and attending senior meetings.
- Attend product surgeries in head office for women's and home which involves presenting feedback to senior directors on product ranges and current trends
Commercial manager
Next Retail
Camberley, Surrey
2015.11 - 2020.04
- Achieves high commercial standards through the team and display a strong competitor awareness
- Be proactive and identify opportunities to improve processes and procedures for Store and Company
- Support the area manager in delivering commercial updates and changes to store managers through presenting at area meetings and hosting video calls
- Empower the team to use commercial reports to challenge, make decisions and drive sales
- Analyse and share ‘Next Loves To Listen’ feedback with the store to achieve amazing service
- Recognise achievements, give praise as well as constructive feedback to improve performance
Store manager
Next Retail
Fleet, Hampshire
2013.02 - 2015.11
- Manage results across sales, stock operations and controllable costs
- Conducted performance reviews with managers and store team to align goals and improve outcomes
- Took accountability and resolved staff performance issues to maintain team effectiveness
- Give clear and specific feedback to the team to ensure behaviour change
- Adapting my communication style depending on the audience to get the best outcomes
- Remain resilient despite setbacks and continue to drive results
- Engaged in project work and supported area manager to enhance personal development and store operations
Education
NVQ Level 2 - Retail Management
City and Guilds
Skills
- Leadership and People Management Leading teams, coaching, mentoring and developing employees
- Performance Management Conducting reviews, setting objectives, and managing development plans
- Employee Relations Managing workplace issues, conflict resolution and supporting employee well-being
- Stakeholder Management Building relationships with employees, managers and senior leaders
- Change Management Supporting organisational change and helping employees through transition
- Problem Solving and Decision Making Analysing issues and implementing solutions
- Confidentiality and Integrity Handling sensitive information appropriately
Timeline
Senior Store Manager
Next Retail
2020.04 - Current
Commercial manager
Next Retail
2015.11 - 2020.04
Store manager
Next Retail
2013.02 - 2015.11
NVQ Level 2 - Retail Management
City and Guilds