Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Accomplishments
Timeline
AdministrativeAssistant

DANIELLE LANGLEY

Birmingham

Summary

Highly skilled administrative professional with extensive expertise in hospital ward administration, NHS trust operations, and patient administration systems. Demonstrates exceptional proficiency in data entry, records management, and routine data monitoring, ensuring accuracy and efficiency in all tasks. Adept at strategic planning, supplies and stock control, and budgeting basics to support organisational goals. Recognised for commitment to customer service excellence, effective communication, and conflict resolution while maintaining confidentiality and discretion. Excels in training administration staff, managing people effectively, and prioritising tasks to meet deadlines with time efficiency. Career focus includes leveraging administrative support skills to enhance operational workflows within healthcare or similar sectors.

Talented medical records professional experienced in building systems to organise, classify and protect important health records. Brings analytical mindset focused on continuous optimisation and proactive problem-solving.

Overview

35
35
years of professional experience
7
7
years of post-secondary education

Work history

Customer service manager

Current
Birmingham, West Midlands
01.2021 - Current
  • Used customer feedback to drive continuous service improvement
  • Fostered a supportive environment through active team management.
  • Streamlined processes for improved team efficiency.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Maintained positive relationships through effective communication.
  • Facilitated staff development with ongoing training initiatives.
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Enhanced operating procedures for smoother workflow.
  • Oversaw daily operations, ensuring optimal performance.
  • Deescalated internal conflict and implemented motivational techniques.
  • Oversaw bookings with accurate calendar management.
  • Delivered exceptional service by addressing customer queries promptly.
  • Delivered services to customer locations within target timeframes.

Executive Assistant to CEO & Senior Team of Five

Current Employer
Birmingham, West Midlands
01.2021 - Current
  • Enhanced communication between departments by arranging and coordinating meetings and conferences.
  • Drafted documents and reports for management review.
  • Screened incoming phone calls and relayed detailed messages.
  • Managed complex travel arrangements to ensure seamless business trips for executives.
  • Took minutes during meetings accurately preserving crucial details for future reference.
  • Maintained an up-to-date database ensuring easy retrieval of information when required.
  • Wrote business correspondence and technical letters.
  • Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
  • Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
  • Partnered with management to implement processes and complete special projects.
  • Filed reports timely to keep executives informed about departmental progress.
  • Provided exceptional customer service, resulting in increased client satisfaction.
  • Organised master calendar of appointments, operational targets and projects.
  • Photocopied and printed presentations and reports for meetings.
  • Scheduled meetings, conferences and appointments.
  • Documented conferences, meetings and appointments with verbatim reports.

Clerical Officer – Youth Offending Team – Part time

Birmingham Children’s & Women’s Hospital Forward Thinking Birmingham
Birmingham, West Midlands
12.2013 - 12.2019
  • Maintained real-time data management for all youth offending department
  • Performed word processing tasks for creation of necessary documents.
  • Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Ensured basic clerical needs for the department
  • Supported clinical teams with easily read and updated charts and related records.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • All patient notes put onto Lorenzo data base and patients notes are pulled for patients clinic appointments

Shift leader

DMR Services Children’s Residential Therapeutic Support Unit
07.2009 - 11.2011
  • Company Overview: Solihull Lodge Residential, 5 bedded unit
  • Oversaw and coordinated the daily activities of the support team during shifts
  • Ensured staff are effectively carrying out care plans, intervention and support routines
  • Provided guidance and mentorship to staff, promoting a high standard of professional conduct
  • Conducted team handovers and ensured continuity of care between shifts
  • Solihull Lodge Residential, 5 bedded unit

PA to Operational Lead/Mental Health

Birmingham City Council/NHS
05.2008 - 02.2009
  • Managing the operational leads diary, including scheduling meetings, appointments and travel arrangements
  • Coordinating and organising internal and external meetings, ensuring agendas, minutes and supporting documents are prepared
  • Handling correspondence, including emails, letters and phone calls, ensuring timely responses and prioritisation
  • Maintain and updating files, records and databases, ensuring confidentiality and compliance with data protection regulations

PA to Director of Truck

Goodyear Dunlop Tyres UK Limited
08.2007 - 02.2008
  • Handling daily secretarial duties including computerised and manual documentation
  • Producing presentation and complete typing to timing and quality standards
  • Arranging diaries and travel for Leader(s) and Team members
  • Covering senior secretaries, PA and PA to General Manager during absence
  • Managing office administration and housekeeping
  • Participating in projects set by Leader(s) and/or PA to General Manager
  • Proactively supporting other PA’s/Senior Secretaries to share workload problem requirements
  • Expenses – reimbursing cash payments and credit card receipts with monthly statements for accounts
  • Arranging diary – making sure that all bookings are detailed, not clashing
  • Flights – booking flights for overseas and home travel
  • Room Bookings – for in house meetings
  • Co-ordinating and arranging national sales meetings – arranging meeting rooms in house and external, organising hotel rooms, and evening meals, refreshments for the meeting and all notes and administration for the day

PA to Support Services Manager/Community Team Leader/Clinical Lead

John Taylor Hospice
06.2006 - 12.2006
  • A high level of confidentiality and discretion to be always maintained
  • Maintaining diaries for the relevant managers, ensuring close liaison are maintained by e-mail, phone or person to person, daily
  • Monitoring and recording holiday, sickness and absence of all staff, ensure that time sheets have been completed correctly before passing to the manager for signature
  • Training and disciplinary paperwork
  • Providing a comprehensive copy/audio typing service for the Managers, typing a range of confidential letters, reports and other documents
  • Also providing secretarial support to the Palliative Care Services Manager when necessary

PA to Managing Director

Kingfisher Building Company Ltd
02.2005 - 08.2005
  • Successfully managed an extremely demanding diary and preparation and co-ordination of papers relating to diary entries
  • All day-to-day administrative duties
  • Responsible for the personal details and files of all employees
  • Dealing with all telephone and e-mail communication
  • Responsible for dealing with the maintenance of the company fleet
  • Organised all stationery orders
  • Responsibility for all facilities within Regent Court
  • Redesigned office layout

PA to Group Operations Director

ATS Euromaster Ltd
04.2001 - 11.2004
  • Organisation/Co-ordination of meetings, preparation of associated paperwork and presentations
  • Successfully managed an extremely demanding diary and preparation and co-ordination of papers relating to diary entries
  • All day-to-day administrative duties of the UK Operations office
  • Dealing with all telephone and e-mail communication, post and correspondence
  • Own replies to correspondence or replies on behalf of Directors
  • Organising travel, including flights, currency and accommodation
  • Liaison with all levels of internal and external personnel, 5 Divisional Directors, dealing with all queries from regional operational centres across the UK
  • Supervision of administrative support for Divisional Directors
  • Single-handedly searched and organised the MD to have rented accommodation at Brindley Place, Birmingham

PA to Commercial Development Manager

Orange Communications
09.1999 - 01.2001
  • Good interpersonal skills, worked well in a team as well as own initiative, one to one support assisting other members of the management team as required
  • Maintaining confidential files, correspondence, review reports
  • Excellent communication skills both written and verbal
  • Well organised, works well under pressure and has the aptitude to manage a team
  • Audio, copy typing of correspondence, manage diary and travel arrangements

Ward Clerk (3 Acute Wards)

North Birmingham Mental Health NHS Trust
06.1998 - 09.1999
  • Company Overview: Highcroft Hospital
  • Clerical/typing duties, to include, photocopying and clerical work in connection with patient’s details
  • Ensured that internal/external mail for the ward is distributed and dealt with efficiently and effectively daily
  • Respond to telephone enquiries, exercising discretion and confidentiality
  • Highcroft Hospital

Supervisor

Bay Trading (Retail, Beatties Sutton Coldfield)
12.1997 - 05.1998
  • Reason for Leaving: No prospects

Service Admin Supervisor

Midshire Business Systems Ltd.
10.1991 - 06.1997
  • Organised and pro-active, experience of supervising staff, receptionists, and a team of three administrators, stationary control and budgeting, negotiation of contracts
  • Distributing and managing workloads, motivating staff

Administrative Assistant

Conservation Practice Limited
10.1990 - 05.1991
  • Provided full secretarial support to the Operations Manager and the UK2000 Monitoring Officer
  • Typing, General Office Duties
  • Organising travel arrangements for business trips for the mentioned personnel
  • Responsibility for petty cash
  • Responsibility for booking Conference rooms catering needs and invoices
  • Reason for leaving Made redundant due to organisational changes

Branch Administrator

Pitman Personnel Ltd.
01.1990 - 10.1990
  • Answering telephone, meeting and screening applicants
  • Typing, assisting Consultants with all administration duties
  • General Office duties, record Keeping - personnel files
  • Reason for Leaving: Made Redundant due to Branch closure

Education

RSA Secretarial Diploma -

Sight & Sound Secretarial College
Birmingham
06.1988 - 05.1989

6 CSE’s 1 GCSEs - English/Maths/Geography/French/Home Economics/

Great Barr comprehensive School
Birmingham
01.1981 - 12.1986

Skills

  • Multiline telephone management
  • Strategic planning
  • Data entry expertise
  • NHS trust administration
  • Computer literacy
  • Confidential and discreet
  • Microsoft Outlook
  • Routine data monitoring
  • Records administration
  • Supplies and stock control
  • Conflict Resolution
  • Organisation and prioritisation
  • Commitment to customer service
  • Hospital ward administration
  • Purchasing and supplies administration
  • Data Entry
  • Effective communication
  • Written and verbal communication
  • Budgeting basics
  • Patient Administration Systems
  • Time efficiency
  • People Management
  • Records management
  • Telephone etiquette
  • Initiative taking
  • Positive attitude
  • Time-management
  • Administration staff training
  • Customer service excellence
  • Administrative support

Custom

Full Driving Licence

Affiliations

  • Reading/Walking/Family

Accomplishments

I streamlined the key management processes by reorganising and standardising the key safes across all properties, improving accessibility and reducing time spent locating keys.


Organised and managed the annual conference and awards ceremony, ensuring a seamless event that showcased organisational achievements and engaged stakeholders. Secured an award for my own department, recognising its excellence and contribution.

Timeline

Customer service manager

Current
01.2021 - Current

Executive Assistant to CEO & Senior Team of Five

Current Employer
01.2021 - Current

Clerical Officer – Youth Offending Team – Part time

Birmingham Children’s & Women’s Hospital Forward Thinking Birmingham
12.2013 - 12.2019

Shift leader

DMR Services Children’s Residential Therapeutic Support Unit
07.2009 - 11.2011

PA to Operational Lead/Mental Health

Birmingham City Council/NHS
05.2008 - 02.2009

PA to Director of Truck

Goodyear Dunlop Tyres UK Limited
08.2007 - 02.2008

PA to Support Services Manager/Community Team Leader/Clinical Lead

John Taylor Hospice
06.2006 - 12.2006

PA to Managing Director

Kingfisher Building Company Ltd
02.2005 - 08.2005

PA to Group Operations Director

ATS Euromaster Ltd
04.2001 - 11.2004

PA to Commercial Development Manager

Orange Communications
09.1999 - 01.2001

Ward Clerk (3 Acute Wards)

North Birmingham Mental Health NHS Trust
06.1998 - 09.1999

Supervisor

Bay Trading (Retail, Beatties Sutton Coldfield)
12.1997 - 05.1998

Service Admin Supervisor

Midshire Business Systems Ltd.
10.1991 - 06.1997

Administrative Assistant

Conservation Practice Limited
10.1990 - 05.1991

Branch Administrator

Pitman Personnel Ltd.
01.1990 - 10.1990

RSA Secretarial Diploma -

Sight & Sound Secretarial College
06.1988 - 05.1989

6 CSE’s 1 GCSEs - English/Maths/Geography/French/Home Economics/

Great Barr comprehensive School
01.1981 - 12.1986

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DANIELLE LANGLEY