Danielle Johnstone

Meet and exceed customer needs, proactive service, and a commitment to satisfaction across multiple accounts.

Collaborate with internal and external vendors to find solutions and ensure customer satisfaction.

Organizing and maintaining a fleet of HGV vehicles.

Accurate follow up on rebills process, obtain purchase order and apply customer markups.

Raise work orders, ensure accurate coding, check maintenance history, validate and authorize additional work, follow up on pending work orders related to termination of Fleet Care.

Parts management: stock management at the customer sites.

Schedule service events, update business applications (ALS), obtain paperwork, upload documents into my Intelligence, advising customer on due services.

Contract maintenance for various HGV vehicles.

Attend monthly meetings related to various topics, including presenting KPI data.

Report and analyze customer related data within the timeline agreed with the customer and deliver input for contract review card/margin improvement plans

Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors or suppliers. To challenge booking of fleet protect costs.

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
  
  Communication and organizational skills to ensure all tasks are completed effectively and efficiently.
  
  Handling customer complaints and queries.
  
  Monitoring and controlling expenditure.
  
  Running daily reports and ensuring they're acted on.
  
  Maintaining confidentiality and following GDPR.

Ensure Operational Procedures and processes are completed to ensure the smooth running of the DC Operation, whilst meeting all current Health & Safety requirements.

Stock control duties, including regular stock audits.

Stock space utilization's

Location planning and general stock housekeeping.

Goods in duties involving loading and unloading of delivery vehicles including full un-palletised containers.

Internal stock replenishment duties involving bulk to pick replenishment.

Other DC duties within internal departments, when required, including home shopping picking/packing and general Distribution Centre housekeeping duties.

General administration duties including basic reporting, completion of relevant reports, data inputting and emails.

Provide excellent customer service, maximizing store profitability through sales, and contributing to a successful team environment.

Greeting customers, answering product questions, assisting with purchases and returns.

Assist with visual merchandising, stock replenishment, and participating in promotional events.