Danielle Isherwood

• • Updated company databases by inputting new client contact information and employment details.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Interacted professionally with clients, always providing excellent service.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Supported accurate record-keeping with proficient data entry skills.
  • Handled sensitive information discreetly always maintaining high level confidentiality.
  • Wrote professional letters, emails and memoranda for business communication.
  • Received and checked financial statements and reconciled related accounts.
  • Applied maths abilities to calculate and check financial figures.

• Led performance reviews, identified areas for improvement.
• Supervised project timelines for timely completion.
• Coordinated cross-departmental collaboration for improved workflow.
• Boosted department efficiency by streamlining operational processes.
• Piloted change management initiatives successfully improving organisational adaptability.
• Designed and implemented training to further develop staff based on business goals.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Developed organisational policies for administrative oversight and internal controls.
• Streamlined processes to improve and optimise office operations.
• Represented organisations at seminars, conferences and business events.
• Drafted procedural statements and guidelines for company-wide use.
• Streamlined communication channels, enhanced internal information flow.

• Managed and inspired team of 13 frontline staff effectively for improved service delivery.
• Prioritised tasks according to urgency, ensuring timely completion of all activities, whilst balancing workload.
• Streamlined daily workflows, enhancing productivity levels.
• Worked closely with upper management to align frontline strategies with overall business goals.
• Trained new staff members to adhere to company's procedures and policies.
• Improved team cohesion by implementing regular feedback sessions.
• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Directed activities of staff to maximise service availability and play to teams' strengths
• Coordinated team meetings to keep all members updated and aligned.
• Fostered positive work culture with open communication channels.
• Addressed employee concerns promptly, reducing workplace conflicts.
• Resolved customer complaints swiftly, resulting in high customer satisfaction.
• Developed and updated internal guidelines
• Collaborated with other departments for seamless business operations.
• Oversaw workforce recruitment and development processes to guarantee service excellence.
• Ensured health and safety rules compliance, creating a safe work environment.

• Ensured company procedures met all relevant regulations by implementing rigorous checking systems.
• Identified potential areas of compliance vulnerability, resulting in improved risk management.
• Delivered comprehensive training sessions on compliance matters to staff, enhancing overall understanding and adherence to policies.
• Monitored activities for conformance with legal requirements, minimising exposure to risks.
• Updated policy documentation regularly to reflect changes in regulation.
• Maintained clear records of all compliance activities for audit purposes.
• Participated in strategic planning meetings and offered insights into potential compliance concerns.
• Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
• Analysed operational processes and made recommendations for improvements that enhanced efficiency whilst maintaining strict adherence to standards.
• Worked with different departments to promote organisation-wide understanding of compliance protocols, fostering an environment of shared responsibility.
• Maintained accurate and detailed compliance records.
• Supported creation of training materials to educate employees on regulations and impact of non-compliance.
• Collaborated with multi-disciplinary staff to in still culture-wide culture of
• Explained technical regulations to non-technical customers in clear and concise manner, accountability and compliance

• Assisted customers with understanding complex tax legislation dealing with over 70 calls per day.
• Provided clear and concise advice on tax liabilities for customers' peace of mind.
• Maintained up-to-date knowledge of changes in tax law.
• Maintained comprehensive knowledge of HMRC regulations and legislations to offer accurate, up-to-date taxation advice.
• Maintained professionalism and high attention to detail when working under pressure to deadlines.
• Acted as point of contact for tax-related queries, disseminating expert knowledge to customers.
• Responded to customer requests for information with target timeframes for reliable service.