Danielle Ingamells
Sauchie,Clackmannanshire
Summary
Accomplished professional with expertise in Microsoft Office Suite, Sage 200 ERP, and EDI and OpenText Freeway. Demonstrates exceptional skills in data entry and management, team leadership, and staff development. Proficient in training design and customer service excellence, with strong organisational skills and time management strategies. Adept at problem-solving techniques and effective communication, aiming to leverage these competencies to drive organisational success.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Large Retail EDI Manager
Graham's the Family Dairy
Stirling
07.2022 - Current
- Managed support for Large Retail Coordinators, ensuring timely and accurate task completion.
- Executed daily order processing and invoicing for large retailers and third-party haulage.
- Completed debits/credits while sourcing necessary documentation for disputes.
- Actioned price changes and promotions, maintaining updated pricing trackers.
- Set up new products and amendments, ensuring proper system configurations.
- Reported on large retail product shortages through detailed daily, weekly, and monthly graphs.
- Facilitated communication with large retailers, hauliers, sales managers, and various departments.
- Investigated aged debt balances within Sales Ledger to ensure accuracy.
- Facilitated staff training, resulting in better customer service and efficient completion of tasks.
- Delegated tasks efficiently to maximise productivity.
Admin Manager
Graham's the Family Dairy
Stirling
03.2022 - 07.2022
- Managed and supported staff in both Front Office & EDI sectors across two depots.
- Alleviated workload pressures, delegating tasks appropriately amongst staff.
- Managed internal communications effectively maintaining transparency across teams.
- Increased office efficiency by streamlining administrative procedures.
- Facilitated office meetings to discuss and address team issues.
Distribution and Training Coordinator
Grahams the Family Dairy
Stirling
01.2022 - 03.2022
- Assisting Front Office in debrief of drivers with regard to delivery performance, following up on issues raised.
- Filing and preparing paperwork/delivery notes/etc.
- Assist in re-routing of runs on in-house system
- Recording information on run sheets & ensuring all customer information is correct for deliveries
- Vehicle/Distribution related reporting: litreage, cages, round delivery reports.
- Created and maintained training manuals for all administrative roles within the company.
- Carried out training needs assessments to identify training gaps
- Worked alongside office managers to ensure all training was completed to a high standard, implementing training rotas where required.
- Provided bi-monthly reports on training programmes delivered.
Sales Support Admin/Supervisor
Graham's the Family Dairy
Stirling
04.2018 - 01.2022
- Completion of new customer accounts on in-house system & Sage 200
- Handling all price changes for non-large retailer customers, and price increases across the business.
- Generated weekly & monthly reports including sales KPIs and board meeting reports.
- Provided administrative support to the sales team, freeing them up to focus on selling activities.
- Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
- Analysed sales reports to identify trends and update strategies.
EDI Administrator
Graham's the Family Dairy
Stirling
07.2015 - 04.2018
- Processed and retrieved orders for large retailers using Sage 200 and OpenText Freeway.
- Completed daily invoicing and recorded sales transactions in Excel.
- Configured pallets and generated labels on a daily basis.
- Communicated effectively with large retailers and sales teams to ensure alignment.
- Enhanced record-keeping system through meticulous attention to detail.
- Streamlined office operations by implementing efficient administrative procedures.
Front Office Administrator
Grahams the Family Dairy
Stirling
09.2014 - 07.2015
- Processed customer orders promptly via phone, email or fax.
- Provided product information to customers when queries were received.
- Completed daily cash banking, recording figures accurately in the system & investigation outstanding balances.
- Completed de-briefs for drivers when returning from multi-drop runs.
- Directed visitors to appropriate personnel or department, facilitated efficient service delivery.
- Collaborated with team members, ensured streamlined workflow.
- Provided exceptional customer service to enhance client satisfaction levels.
Education
HNC - Administration and IT
Forth Valley College
Stirling 08.2013 - 06.2014
Advanced Higher - English
St. Modan's High School
Stirling 2006 - 2012
Advanced Higher - Graphic Communication
St. Modan's High School
Stirling 2006 - 2012
Higher - Art & Design
St. Modan's High School
Stirling 2006 - 2012
Higher - Music
St. Modan's High School
Stirling 2006 - 2012
Intermediate - Maths
St. Modan's High School
Stirling 2006 - 2012
Skills
- Microsoft Office Suite
- Sage 200 ERP
- EDI and OpenText Freeway
- Data entry and management
- Team leadership
- Staff development
- Training design
- Customer service excellence
- Organizational skills
- Time management strategies
- Problem-solving techniques
- Effective communication
Affiliations
- Crochet
- Reading & writing
- Baking
Certification
Completed an Open University certificate in Digital Photography with Pass result.
Level 2 City and Guilds certificate in Make-Up Artistry.
References
References available upon request.
Timeline
Large Retail EDI Manager
Graham's the Family Dairy
07.2022 - Current
Admin Manager
Graham's the Family Dairy
03.2022 - 07.2022
Distribution and Training Coordinator
Grahams the Family Dairy
01.2022 - 03.2022
Sales Support Admin/Supervisor
Graham's the Family Dairy
04.2018 - 01.2022
EDI Administrator
Graham's the Family Dairy
07.2015 - 04.2018
Front Office Administrator
Grahams the Family Dairy
09.2014 - 07.2015
HNC - Administration and IT
Forth Valley College
08.2013 - 06.2014
Advanced Higher - English
St. Modan's High School
2006 - 2012
Advanced Higher - Graphic Communication
St. Modan's High School
2006 - 2012
Higher - Art & Design
St. Modan's High School
2006 - 2012
Higher - Music
St. Modan's High School
2006 - 2012
Intermediate - Maths
St. Modan's High School
2006 - 2012