Danielle Horrocks
Preston,Lancashire
Summary
An accomplished and passionate retail manager with over 18 years experience in both non food and food retail, and 7 years experience within HR. Most recently as a HR business partner within one of the UK's leading supermarkets with expertise in talent and development, employment law, and coaching. Adept at building relationships, influencing stakeholders, and fostering effective communication to drive business success. Skilled in designing and implementing strategies that align with business goals while ensuring compliance with employment regulations. Committed to leveraging strong interpersonal skills to support growth and development within teams. I am dedicated, resourceful and aim to succeed and do my absolute best in any challenge.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
HR business partner - Multi-site
WM Morrisons Supermarkets
North West
11.2016 - Current
- Provide HR support for the store teams including Store Managers and Line Managers. Collaboratively working together to improve colleague metrics (absence, holiday management, schedule edits etc) and resolve HR-related issues.
- Analyse data to identify trends and aim to improve, ensuring a more cost effective and operationally efficient outcome. Support my stores with delivering payroll budgets each week ensuring colleague satisfaction.
- Accountable for the end to end process of recruitment and onboarding. Including, interviews, offers, inducting new colleagues and managers to the business and ensuring they have a great onboarding experience. Responsible for ensuring right to work processes and training is complete. A LTO review periodically and ensure exit interviews are completed to deep dive into why colleagues and managers are leaving the business and aim to improve. Arrange and attend careers events/fairs on behalf of the business to encourage young students to have a career within the organisation.
- Support the stores with performance management at both colleague and manager level ensuring the companies processes are followed but with maximum support.
- Lead regular monthly listening groups with the Store Managers in all stores within my cluster to improve colleague engagement and job satisfaction.
- Support stores to complete safe and legal training to all timescales and I have also lead many training sessions for the region (in person or virtual) including key ER (employee relations) sessions, leadership workshops and systems training.
- 7 years experience in complex ER cases including investigations, disciplinaries, grievances, appeals and whistle-blows. Ensuring a thorough and timely process on any case that lands and support across the region (45 stores) either leading the meetings or supporting as notetaker.
- Drive the talent agenda within stores, encouraging and supporting the store teams to recognise talent, and develop these colleagues and managers through the business. I have interviewed and hired a number of managers for the region that are all high performing colleagues moving into bigger roles.
- Delivered a number of key organisational changes within the business. Most recently supported the teams through a conversion of the on site petrol stations being acquired by another company. I have also managed both formal and informal consultations, redundancies and TUPE with care and professionalism through ongoing restructuring periods.
- Ensure I role model great customer service, great colleague service and network with key stakeholders to ensure a great place to shop and work.
Clothing (F&F) & Non Food Manager
Tesco PLC
Various Stores - Walkden, St.Helens, Chorley
07.2013 - 11.2016
- Accountable for delivering great customer service and exceptional standards on my departments. Role modelling them each day and coaching my teams to deliver the same. My clothing department in Chorley was recognised by the F&F Regional Manager as having consistently great standards, I was therefore asked to be the 'What Good Looks Like' store for the region. Other clothing managers and teams would visit my department and myself and the team would help and support the visitors to deliver the same back in their own stores.
- Responsible for trade driving at every opportunity and maximising sales. Improving availability for both instore and online customers. As well as delivering my cost lines including waste, shrink and payroll.
- Accountable for all people measures for my teams including schedules, training, holiday management, working hours (payroll), performance reviews and performance management, absence and recruitment.
- Ensured my team delivered high standards of customer service. Dealt with and resolved customer complaints on a daily basis and would deep dive into the root cause of the complaint to resolve it quickly. I would also think of ways to improve customer satisfaction within my teams but also support the wider store to deliver the same.
- Recognise and celebrate with the team at any given opportunity to encourage a great place work where they feel valued and appreciated.
- Contribute to duty management i.e. running the store. Overseeing the day to day operation of all departments including deliveries, systems and routines, front end service, shop floor standards, online operation and ensuring safe and legal practices for both customers and colleagues.
- I was selected by the Store Manager at the time to progress onto the Senior Manager management programme.
Clothing (F&F) Team Leader
Tesco PLC
Chorley, Lancashire
02.2011 - 07.2013
- As above, however with additional responsibilities. Deputise the F&F department in the absence of the manager and lead a team of 21 colleagues.
- Support the F&F Manager with responsibilities such as schedules, training, holidays, customer and colleague queries as well as maintaining the 24 hour operation of the department.
- Contribute to decisions around layout, range, the operation, schedules and service.
- I was selected by the Store Manager to progress through the fast track management programme.
Customer Assistant
Tesco PLC
Chorley, Lancashire
11.2006 - 02.2011
- Provided excellent customer services and support and resolved customer complaints quickly and professionally.
- Worked hard to keep the department clean, tidy and full, ready for customers.
- Looked for opportunities to trade drive and control cost lines.
- Worked well as part of a team, often supporting other departments and considering the wider store picture.
- Have an eye for detail and tried to use my creativity and flare whenever I could through great promotional displays or seasonal events.
Education
GCSEs -
Southlands High School
Chorley 09.2000 - 07.2005
A-Levels -
Runshaw College
Euxton, Lancashire 09.2005 - 07.2007
BA Hons - Physical Education (Secondary School Teaching)
EdgeHill University
Ormskirk, Lancashire 09.2007 - 07.2012
Skills
- Talent & Development
- Employment Law
- Influencing
- Coaching
- Building Relationships
- Communication
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Affiliations
- I have a 3 year old boy and 2 dogs that keep me busy at home. I like going to the theatre, reading thriller novels, long walks with my dogs, listening to podcasts and chaotic family holidays!
Timeline
HR business partner - Multi-site
WM Morrisons Supermarkets
11.2016 - Current
Clothing (F&F) & Non Food Manager
Tesco PLC
07.2013 - 11.2016
Clothing (F&F) Team Leader
Tesco PLC
02.2011 - 07.2013
BA Hons - Physical Education (Secondary School Teaching)
EdgeHill University
09.2007 - 07.2012
Customer Assistant
Tesco PLC
11.2006 - 02.2011
A-Levels -
Runshaw College
09.2005 - 07.2007
GCSEs -
Southlands High School
09.2000 - 07.2005
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