DANIELLE HARDY
Poole
Summary
Results-driven professional with expertise in sales growth and performance, strategic planning, and customer relationship management. Demonstrates a proven ability to implement projects, manage budgets, and drive process improvements while excelling in change and crisis management. Adept at fostering team leadership and development, enhancing community engagement, and delivering measurable outcomes through innovative solutions. Committed to leveraging skills in sales forecasting and operational excellence to achieve organisational objectives.
Overview
18
18
years of professional experience
Work history
Sales consultant
288 Group
Poole, Dorset
2025.02 - 2026.06
- Collaborated with sales team to meet monthly targets successfully.
- Handled after-sales services proficiently, ensuring client retention.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Managed key accounts resulting in increased profitability for the company.
- Nurtured leads into successful conversions, boosting overall sales figures.
- Built strong relationships with customers, resulting in repeat business.
- Delivered convincing sales pitches to attract new clients.
- Facilitated sales training sessions for improved team performance.
Lead Manager
Tesco Extra, Fleetsbridge
Poole, Dorset
2024.04 - 2025.02
- Lead operations and strategic initiatives across multiple departments in a large format store
- Successfully led the launch of Paperchase brand integration, ensuring seamless implementation and strong initial sales performance
- Achieved consistent deadline compliance for all launches and promotional activities
- Received internal commendations for leadership excellence through "What Matters to You" performance surveys, specifically noted for approachability, work ethic, and trustworthiness
- Built and maintained strong relationships with leadership team and external stakeholders
- Oversaw the training and development of new hires for better performance.
Team Manager
Tesco Extra, Fleetsbridge
Poole, Dorset
2013.03 - 2024.04
- Led successful re-merchandising project across non-food department, maintaining 100% sales performance during transition and achieving highest launch sales in group
- Improved dot-com stock availability metrics from Red (89%) to Green (98%) through strategic coaching and process improvements
- Transformed department engagement scores from Amber (underperforming) to Blue (overperforming) within first year through focused team development
- Developed and executed community engagement initiatives, including supporting 30 vulnerable families at Christmas
- Managed operational budget responsibilities for designated departments
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Boosted morale by recognising and rewarding exceptional work.
Shift Leader
Tesco Extra, Fleetsbridge
Poole, Dorset
2012.04 - 2013.03
- Coordinated daily store operations and team deployment across multiple departments
- Ensured compliance with safety and security procedures
- Managed customer service resolution and maintained high service standards
- Led team briefings and coordinated communication between shifts
- Successfully handled crisis management situations and emergency procedures
Customer Service Colleague
Tesco Extra, Fleetsbridge
Poole, Dorset
2008.05 - 2012.04
- Delivered excellent customer service in various store departments
- Developed comprehensive product knowledge and merchandising skills
- Contributed to store performance targets and customer satisfaction metrics
- Demonstrated reliability and commitment to company values
Skills
- Sales Growth & Performance
- Sales forecasting
- Customer Relationship Management
- Project Implementation
- Budget Management
- Strategic Planning
- Process Improvement
- Change Management
- Crisis Management
- Team Leadership & Development
- Community Engagement
Accomplishments
- Consistently exceeded sales targets and KPIs
- Improved team engagement scores through effective leadership
- Successfully implemented major store initiatives
- Recognised for excellence in customer service and team management
- Built strong community partnerships and charitable initiatives
Timeline
Sales consultant
288 Group
2025.02 - 2026.06
Lead Manager
Tesco Extra, Fleetsbridge
2024.04 - 2025.02
Team Manager
Tesco Extra, Fleetsbridge
2013.03 - 2024.04
Shift Leader
Tesco Extra, Fleetsbridge
2012.04 - 2013.03
Customer Service Colleague
Tesco Extra, Fleetsbridge
2008.05 - 2012.04