Danielle Gunning

Provided exceptional customer service via inbound and outbound calls, resolving billing issues and account queries for mobile phone users.
Investigated and resolved customer complaints regarding mobile charges, demonstrating strong problem-solving and conflict-resolution skills.
Created tailored mobile handset packages and processed customer deals accurately, ensuring customer satisfaction and retention.
Worked directly with mobile networks to resolve account issues, activate services, and secure the best deals for customers.
Built and maintained strong working relationships with both customers and network providers to support seamless service and customer loyalty.
Trained and supported sales staff, providing guidance on products, systems, and effective customer communication.

Managed orders for sheet materials on behalf of individual tradespeople and trade merchants, ensuring accurate product selection and timely delivery.
Liaised with suppliers and logistics teams to guarantee materials arrived on-site as scheduled to avoid project delays.
Handled a high volume of inbound calls, assisting with sales inquiries, stock availability, pricing, and general customer queries.
Provided knowledgeable support to trade customers, helping them choose the right products for their needs and maintaining strong, long-term relationships.

Maintained regular contact with trade customers to ensure they had all necessary materials for ongoing projects.
Proactively identified customer needs and arranged timely deliveries to avoid site delays.
Coordinated site visits for our kitchen planner to assess spaces, take measurements, and support accurate design proposals.
Built strong relationships with trade clients, offering ongoing support and ensuring repeat business.
Acted as a key point of contact between clients, designers, and suppliers to streamline project planning.

Created and managed staff rotas to ensure adequate shift coverage and efficient operations.
Accurately cashed up tills at the end of shifts, resolving any discrepancies promptly.
Handled customer complaints and queries with professionalism, ensuring positive outcomes.
Conducted regular one-to-one meetings with team members to support performance and development.
Maintained optimal stock levels by tracking inventory and placing timely orders with suppliers.
Oversaw stock control processes, including stock rotation and minimising waste/loss.

Designed bespoke bedroom and bathroom layouts tailored to client needs, preferences, and budgets.
Delivered end-to-end customer service from initial consultation through to final sale and aftercare.
Utilised CAD/design software (if applicable) to create realistic visuals and floorplans for client approval.
Provided expert product knowledge and recommendations to help customers make informed decisions.