Danielle Frederick
Ashford,Surrey
Summary
Diligent problem-solver with proactive approach to optimising logistics operations and ensuring seamless coordination. Proficient in inventory management and communication, coupled with strong organisational skills. Ready to drive operational excellence and contribute significantly in this role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Logistics Executive
British American Tobacco
Chiswick, Hounslow
2017.10 - Current
- Coordinated delivery schedules for maximised customer satisfaction.
- Negotiated contracts with freight carriers for cost savings.
- Monitored stock levels to avoid shortages or excesses.
- Managed warehouse stock for optimal resource allocation.
- Streamlined order fulfilment process, improving customer experience.
- Tracked deliveries, providing accurate updates on shipment status.
- Prepared reports for senior management detailing logistics performance.
- Organised shipments to ensure timely delivery.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
Consumer Care Agent
British American Tobacco
Chiswick, Hounslow
2016.09 - 2017.10
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Assisted in the preparation of detailed reports for senior management review.
- Enhanced communication channels through regular updates on company policies and promotions.
- Offered technical support, leading to enhanced user experience.
- Assisted customers in making informed decisions by providing detailed product information.
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Customer Complaints Officer
Debenhams
City of London, City of London
2015.05 - 2016.09
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
Education
Bachelor of Business Administration - LLB Law
London Metropolitan University
London 2009.09 - 2012.05
Certificate of Higher Education - PRINCE2 Foundation and Practitioner Course
Career Smarter
London 2025.04 - 2026.02
Skills
- Tracking and scheduling proficiency
- Budgeting and financial planning
- Risk assessment and mitigation
- Tight deadline adherence
- Carrier selection decisions
- Supply chain understanding
- Order processing
Timeline
Certificate of Higher Education - PRINCE2 Foundation and Practitioner Course
Career Smarter
2025.04 - 2026.02
Logistics Executive
British American Tobacco
2017.10 - Current
Consumer Care Agent
British American Tobacco
2016.09 - 2017.10
Customer Complaints Officer
Debenhams
2015.05 - 2016.09
Bachelor of Business Administration - LLB Law
London Metropolitan University
2009.09 - 2012.05