Danielle Falconer
Richmond ,North Yorkshire
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Administrative Assistant
Homeproof Structural Warranties
Catterick, North Yorkshire
02.2021 - 02.2022
- Monitored and updated budget and account records.
- Ordered office supplies and researched new deals and suppliers.
- Made travel arrangements and booked accommodation for staff members.
- Received, sorted and distributed incoming mail.
- Provided printing, photocopying scanning support to colleagues.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Took detailed minutes at meetings following instructions from senior team members.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
Administrative Assistant
Guardian Environmental
Catterick
02.2019 - 02.2021
- Monitored and updated budget and account records.
- Ordered office supplies and researched new deals and suppliers.
- Made travel arrangements and booked accommodation for staff members.
- Received, sorted and distributed incoming mail.
- Fulfilled managerial duties as required and trained new hires in organisational procedures
- Built customer relationships with consultative sales approach.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
Education
BSc (HONS) - Psychology
09.2017 - 09.2020
Skills
- Office supply management
- Delivering files
- Microsoft Word expertise
- Office cleanliness
- Invoicing and billing
- Signing out documents
- Microsoft Outlook
- Transmitting files
- Payroll administration
Timeline
Administrative Assistant - Homeproof Structural Warranties
02.2021 - 02.2022
Administrative Assistant - Guardian Environmental
02.2019 - 02.2021
Teesside University - BSc (HONS) , Psychology
09.2017 - 09.2020
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