Dedicated and dependable professional with hands-on experience in both Retail and Warehouse roles. Experienced in Order Picking & Packing, stock management, goods in & goods out and maintaining a safe and organised working environment. Demonstrates strong physical stamina, attention to detail and I possess basic Maths & Literacy skills enabling accurate stock management. Took time away from work 2016-2023 to provide full-time care and support for a close family member. This role required resilience, emotional strength and the ability to manage physically demanding daily tasks while maintaining commitment. I am now in a position to fully commit myself in full-time employment and eager to bring my skills and experience i have developed to a new role, contributing value and delivering results.
Overview
16
16
years of professional experience
Work history
Personal Carer
(Family Member)
Nuneaton, Warwickshire
05.2016 - 10.2023
Managed household chores, created a clean and organised living environment.
Delivered personalised care tailored to individual needs, enhanced comfort level.
Maintained detailed records of care plans; ensured adherence to medical instructions.
Provided companionship during social outings, enriched quality of life.
Coordinated medical appointments, medication and communication with healthcare professionals.
Built resilience, empathy, problem solving and time management skills under challenging circumstances.
Retail Sales Associate / Weekend Supervisor
Shoe Zone
Nuneaton, Warwickshire
07.2010 - 05.2016
Cleaned and organised the sales floor in accordance with company merchandising standards.
Delivered exceptional customer service by responding to customer enquiries in a timely manner.
Received and processed online orders for shipment or store pick-up.
Greeted customers and engaged in conversation to assess their needs.
Explained products and services to help customers make informed decisions.
Collaborated with staff to ensure the restocking and replenishment of merchandise.
Set up promotional displays and signage to increase sales.
Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
Placed special orders, submitted online orders, or contacted other stores to find desired items.
Maintained daily records of sales and deposits, balanced the cash register, and reconciled discrepancies.
Maintained a clean and organised store environment that met all safety standards.
Executed the opening and closing of the store to meet business requirements.
Developed and implemented security protocols to protect store assets.
Covering various shifts across different branches in Warwickshire, as and when required.
Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
Built and maintained positive relationships with customers to encourage repeat business.
Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
Developed strong product knowledge through ongoing training and self-initiated learning.
Prepared range of written communications, documents and reports.
Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
General Warehouse & Logistics Associate
Countdown Warehouse & Supermarket NZ
Hamilton , New Zealand
12.2007 - 06.2010
Picked and packed orders in accordance with customer specifications.
Processed orders quickly and accurately, meeting all production deadline requirements.
Accurately picked customer orders from warehouse stock, maintaining high accuracy levels to minimise errors.
Unpacked items and stocked them in stockrooms, warehouses, or the storage yard, ensuring the accuracy of order information.
Pulled and prepared product for shipment, verifying the exact number and type of product before loading and shipping.
Assembled and disassembled pallets of merchandise for storage.
Checked products for accuracy against paperwork, damage, or signs of infestation.
Used handheld RF scanners to read barcodes and sort items with accuracy.
Loaded and unloaded items using material handling equipment.
Stored supplies in designated areas to keep the work area organised.
Rotated between jobs to pull items, pack items, and load pallets.
Adhered to safety and hygiene guidelines to optimise safe housekeeping and personal protection.
Prepared resources and paperwork ahead of transportation.
Coordinated daily logistics operations, including inventory management, order processing, and dispatch scheduling to optimise workflow.
Picked orders to meet productivity targets.
Transported stock from warehouse and placed on shelves to replenish items.
Accurately picked products from designated locations in the warehouse using a handheld scanner.
Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain accuracy.
Inspected pick-up address to determine packing and lifting requirements, packing and labelling items as required.
Assisted in stock control, monitoring inventory levels, and placing orders for supplies as required.
BSW field Practicum (Internship) at ACS Exceptional Family Member Is A Family MemberBSW field Practicum (Internship) at ACS Exceptional Family Member Is A Family Member