Summary
Overview
Work history
Education
Skills
References
Timeline
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DANIELLE CURTIS

Nuneaton,Warwickshire

Summary

Dedicated and dependable professional with hands-on experience in both Retail and Warehouse roles. Experienced in Order Picking & Packing, stock management, goods in & goods out and maintaining a safe and organised working environment. Demonstrates strong physical stamina, attention to detail and I possess basic Maths & Literacy skills enabling accurate stock management. Took time away from work 2016-2023 to provide full-time care and support for a close family member. This role required resilience, emotional strength and the ability to manage physically demanding daily tasks while maintaining commitment. I am now in a position to fully commit myself in full-time employment and eager to bring my skills and experience i have developed to a new role, contributing value and delivering results.

Overview

16
16
years of professional experience

Work history

Personal Carer

(Family Member)
Nuneaton, Warwickshire
05.2016 - 10.2023
  • Managed household chores, created a clean and organised living environment.
  • Delivered personalised care tailored to individual needs, enhanced comfort level.
  • Maintained detailed records of care plans; ensured adherence to medical instructions.
  • Provided companionship during social outings, enriched quality of life.
  • Coordinated medical appointments, medication and communication with healthcare professionals.
  • Built resilience, empathy, problem solving and time management skills under challenging circumstances.

Retail Sales Associate / Weekend Supervisor

Shoe Zone
Nuneaton, Warwickshire
07.2010 - 05.2016
  • Cleaned and organised the sales floor in accordance with company merchandising standards.
  • Delivered exceptional customer service by responding to customer enquiries in a timely manner.
  • Received and processed online orders for shipment or store pick-up.
  • Greeted customers and engaged in conversation to assess their needs.
  • Explained products and services to help customers make informed decisions.
  • Collaborated with staff to ensure the restocking and replenishment of merchandise.
  • Set up promotional displays and signage to increase sales.
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.
  • Maintained daily records of sales and deposits, balanced the cash register, and reconciled discrepancies.
  • Maintained a clean and organised store environment that met all safety standards.
  • Executed the opening and closing of the store to meet business requirements.
  • Developed and implemented security protocols to protect store assets.
  • Covering various shifts across different branches in Warwickshire, as and when required.
  • Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
  • Built and maintained positive relationships with customers to encourage repeat business.
  • Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
  • Developed strong product knowledge through ongoing training and self-initiated learning.
  • Prepared range of written communications, documents and reports.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.

General Warehouse & Logistics Associate

Countdown Warehouse & Supermarket NZ
Hamilton , New Zealand
12.2007 - 06.2010
  • Picked and packed orders in accordance with customer specifications.
  • Processed orders quickly and accurately, meeting all production deadline requirements.
  • Accurately picked customer orders from warehouse stock, maintaining high accuracy levels to minimise errors.
  • Unpacked items and stocked them in stockrooms, warehouses, or the storage yard, ensuring the accuracy of order information.
  • Pulled and prepared product for shipment, verifying the exact number and type of product before loading and shipping.
  • Assembled and disassembled pallets of merchandise for storage.
  • Checked products for accuracy against paperwork, damage, or signs of infestation.
  • Used handheld RF scanners to read barcodes and sort items with accuracy.
  • Loaded and unloaded items using material handling equipment.
  • Stored supplies in designated areas to keep the work area organised.
  • Rotated between jobs to pull items, pack items, and load pallets.
  • Adhered to safety and hygiene guidelines to optimise safe housekeeping and personal protection.
  • Prepared resources and paperwork ahead of transportation.
  • Coordinated daily logistics operations, including inventory management, order processing, and dispatch scheduling to optimise workflow.
  • Picked orders to meet productivity targets.
  • Transported stock from warehouse and placed on shelves to replenish items.
  • Accurately picked products from designated locations in the warehouse using a handheld scanner.
  • Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain accuracy.
  • Inspected pick-up address to determine packing and lifting requirements, packing and labelling items as required.
  • Assisted in stock control, monitoring inventory levels, and placing orders for supplies as required.

Education

NVQ Level 2 - Retail & Customer Service

Entry To Employment

Level 1 - Business Administration and Management

The Digital College

NVQ Level 1 - Manual Handling

The Digital College
Nuneaton, Warwickshire
11.2023 - 11.2023

(A-C) - 10 GCSE's

Alderman Smith Secondary School

Skills

  • Flexible schedule
  • Customer service
  • Time management
  • Teamwork and collaboration
  • Relationship-building
  • Verbal and written communication
  • Product promotion
  • Cash handling
  • Picking & Packing
  • Store maintenance
  • Problem-solving
  • Order picking and processing
  • Paperwork processing
  • Stock organisation
  • Heavy lifting
  • Warehouse auditing
  • Material handling equipment
  • Loading and unloading
  • Product labelling
  • Deadline-driven
  • Proficient in Microsoft Office
  • Inventory control
  • Dispatch coordinating
  • Goods In processes
  • Data analysis
  • Manual lifting techniques
  • Inventory coordination
  • Quality Control
  • Stock auditing
  • Warehouse equipment operation
  • Warehouse systems proficiency
  • Health and Safety Compliance

References

References available upon request.

Timeline

NVQ Level 1 - Manual Handling

The Digital College
11.2023 - 11.2023

Personal Carer

(Family Member)
05.2016 - 10.2023

Retail Sales Associate / Weekend Supervisor

Shoe Zone
07.2010 - 05.2016

General Warehouse & Logistics Associate

Countdown Warehouse & Supermarket NZ
12.2007 - 06.2010

NVQ Level 2 - Retail & Customer Service

Entry To Employment

Level 1 - Business Administration and Management

The Digital College

(A-C) - 10 GCSE's

Alderman Smith Secondary School
DANIELLE CURTIS