DANIELLE CURTIS
Nuneaton,Warwickshire
Summary
Dedicated and dependable professional with hands-on experience in both Retail and Warehouse roles. Experienced in Order Picking & Packing, stock management, goods in & goods out and maintaining a safe and organised working environment. Demonstrates strong physical stamina, attention to detail and I possess basic Maths & Literacy skills enabling accurate stock management. Took time away from work 2016-2023 to provide full-time care and support for a close family member. This role required resilience, emotional strength and the ability to manage physically demanding daily tasks while maintaining commitment. I am now in a position to fully commit myself in full-time employment and eager to bring my skills and experience i have developed to a new role, contributing value and delivering results.
Overview
16
16
years of professional experience
Work history
Personal Carer
(Family Member)
Nuneaton, Warwickshire
05.2016 - 10.2023
- Managed household chores, created a clean and organised living environment.
- Delivered personalised care tailored to individual needs, enhanced comfort level.
- Maintained detailed records of care plans; ensured adherence to medical instructions.
- Provided companionship during social outings, enriched quality of life.
- Coordinated medical appointments, medication and communication with healthcare professionals.
- Built resilience, empathy, problem solving and time management skills under challenging circumstances.
Retail Sales Associate / Weekend Supervisor
Shoe Zone
Nuneaton, Warwickshire
07.2010 - 05.2016
- Cleaned and organised the sales floor in accordance with company merchandising standards.
- Delivered exceptional customer service by responding to customer enquiries in a timely manner.
- Received and processed online orders for shipment or store pick-up.
- Greeted customers and engaged in conversation to assess their needs.
- Explained products and services to help customers make informed decisions.
- Collaborated with staff to ensure the restocking and replenishment of merchandise.
- Set up promotional displays and signage to increase sales.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Maintained daily records of sales and deposits, balanced the cash register, and reconciled discrepancies.
- Maintained a clean and organised store environment that met all safety standards.
- Executed the opening and closing of the store to meet business requirements.
- Developed and implemented security protocols to protect store assets.
- Covering various shifts across different branches in Warwickshire, as and when required.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Built and maintained positive relationships with customers to encourage repeat business.
- Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
- Developed strong product knowledge through ongoing training and self-initiated learning.
- Prepared range of written communications, documents and reports.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
General Warehouse & Logistics Associate
Countdown Warehouse & Supermarket NZ
Hamilton , New Zealand
12.2007 - 06.2010
- Picked and packed orders in accordance with customer specifications.
- Processed orders quickly and accurately, meeting all production deadline requirements.
- Accurately picked customer orders from warehouse stock, maintaining high accuracy levels to minimise errors.
- Unpacked items and stocked them in stockrooms, warehouses, or the storage yard, ensuring the accuracy of order information.
- Pulled and prepared product for shipment, verifying the exact number and type of product before loading and shipping.
- Assembled and disassembled pallets of merchandise for storage.
- Checked products for accuracy against paperwork, damage, or signs of infestation.
- Used handheld RF scanners to read barcodes and sort items with accuracy.
- Loaded and unloaded items using material handling equipment.
- Stored supplies in designated areas to keep the work area organised.
- Rotated between jobs to pull items, pack items, and load pallets.
- Adhered to safety and hygiene guidelines to optimise safe housekeeping and personal protection.
- Prepared resources and paperwork ahead of transportation.
- Coordinated daily logistics operations, including inventory management, order processing, and dispatch scheduling to optimise workflow.
- Picked orders to meet productivity targets.
- Transported stock from warehouse and placed on shelves to replenish items.
- Accurately picked products from designated locations in the warehouse using a handheld scanner.
- Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain accuracy.
- Inspected pick-up address to determine packing and lifting requirements, packing and labelling items as required.
- Assisted in stock control, monitoring inventory levels, and placing orders for supplies as required.
Education
NVQ Level 2 - Retail & Customer Service
Entry To Employment
Level 1 - Business Administration and Management
The Digital College
NVQ Level 1 - Manual Handling
The Digital College
Nuneaton, Warwickshire 11.2023 - 11.2023
(A-C) - 10 GCSE's
Alderman Smith Secondary School
Skills
- Flexible schedule
- Customer service
- Time management
- Teamwork and collaboration
- Relationship-building
- Verbal and written communication
- Product promotion
- Cash handling
- Picking & Packing
- Store maintenance
- Problem-solving
- Order picking and processing
- Paperwork processing
- Stock organisation
- Heavy lifting
- Warehouse auditing
- Material handling equipment
- Loading and unloading
- Product labelling
- Deadline-driven
- Proficient in Microsoft Office
- Inventory control
- Dispatch coordinating
- Goods In processes
- Data analysis
- Manual lifting techniques
- Inventory coordination
- Quality Control
- Stock auditing
- Warehouse equipment operation
- Warehouse systems proficiency
- Health and Safety Compliance
References
References available upon request.
Timeline
NVQ Level 1 - Manual Handling
The Digital College
11.2023 - 11.2023
Personal Carer
(Family Member)
05.2016 - 10.2023
Retail Sales Associate / Weekend Supervisor
Shoe Zone
07.2010 - 05.2016
General Warehouse & Logistics Associate
Countdown Warehouse & Supermarket NZ
12.2007 - 06.2010
NVQ Level 2 - Retail & Customer Service
Entry To Employment
Level 1 - Business Administration and Management
The Digital College
(A-C) - 10 GCSE's
Alderman Smith Secondary School